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Savannah

    Front Desk Associate - Savannah, United States - 300 West Bay LLC

    300 West Bay LLC
    300 West Bay LLC Savannah, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Essential Functions:

    • Greets and welcomes guests upon arrival.
    • Manages guest check-in, check-out and billing processes.
    • Handles sensitive guest information including room assignment and credit card/cash transactions.
    • Responds to guest inquiries, ensuring that complaints or requests are handled timely and with sensitivity.
    • Meets all in-service requirements, complies with all system policies and procedures

    Supervisory Responsibility:

    None

    Work Environment: Professional work environment requiring business-casual dress or in some cases uniform professional dress; requires high level of verbal and written communication required with both internal and external customers.

    Other Duties:

    Please note that this description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

    Requirements:

    • High School diploma
    • 1 - years Hotel Front Desk experience preferred

    Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

    • Frequent use requiring close vision, repetitive motion; bending; frequent standing (up to 8 hours) walking, reaching, occasional lifting up to 25 lbs.

    Core Competencies: All North Point Hospitality employees are expected to exhibit the following behaviors in performing their job duties:

    • Professionalism
    • Ability to delight guests by anticipating needs and responding in a friendly, helpful manner
    • Consistently caring and respectful attitude toward internal and external customers
    • Act as gracious host to all guests
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