Tram Host - Dana Point, United States - Hilton

Hilton

Verified Company

Dana Point, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Tram Host (Seasonal) - Waldorf Astoria Monarch Beach Resort and Club

The award-winning Forbes 4-Star and AAA 5-DiamondWaldorf Astoria Monarch Beach Resort and Club is looking for a

Tram Host (Seasonal)
to join the team

Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.

The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets.

This includes4 restaurants, a beach club, lounge, marketplace, and IRD.

Classification:
Seasonal (June to September)

Shift:

Typically, 9AM to 5:30PM or 10AM to 6:30PM depending on business needs - must have availability to work weekends, weekdays, and holidays.

Want to learn more?
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What will I be doing?
As a Tram Host, you would be responsible for greeting and welcoming guests to the tram waiting area. Communicate with tram drivers the number of guests waiting and arriving to destination.

Welcome and assist guests in tram areas.
Assist with any guests requests or needs in regard to transportation around the property.
Operate radio or similar device to communicate with base station or other vehicles to report status of service.
Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
Maintain cleanliness behind the greeter stand.
Perform other duties as requested, such as executing special guest requests.
Be totally familiar with and inform guests of hotel facilities, hours of operation, and special promotions.

Desired Qualifications:

Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Knowledge of the city, particularly tourist attractions.
Most work tasks are performed outdoors.
Must be able to stand and exert wellpaced mobility for up to 4 hours in length.
Must be able to lift up to 15 lbs. on a regular and continuing basis.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.

Specifically, we look for demonstration of these Values:

Hospitality
We're passionate about delivering exceptional guest experiences.

Integrity

We do the right thing, all the time.

Leadership

We're leaders in our industry and in our communities.

Teamwork

We're team players in everything we do.

Ownership

We're the owners of our actions and decisions.

Now

We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its.

Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all

The Benefits

Hilton is proud to have an awardwinning workplace culture ranking #1 Best company to work for in the US We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.

Hilton offers its eligible team members a comprehensive benefits package including: