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Technical Account Manager - Spring Lake, United States - JFR Staffing
Description
Mission:
My client is looking for a Technical Account Manager to be responsible for the satisfaction of a portfolio of clients.
The Technical Account Manager is the client liaison within the company and ensues the client's needs are met by interfacing with the other internal departments.
This role is largely client facing and will require frequent day to day interaction with executives, facility administrators, office managers and/or other key points of contact.
An in-depth knowledge and understanding of the clients' business are necessary to be successful in this position.The candidate would initially be placed in an Associate Client Coordinator role while their portfolio of clients was built.
On a periodic basis additional clients and responsibilities would be added, and once they assume full responsibility of their portfolio the position would transition into a Client Coordinator role.
Expected Outcomes:
Ensure the client's needs are met and clients are satisfied at all times
Own and manage the end-to-end portfolio of clients' post-sales
Conduct weekly, monthly, and quarterly client engagements (remote and onsite) to improve client care
Facilitate Quality Assurance surveys with clients on a regular basis
Coordinate product fulfillment requests between clients and procurement team
Act as primary point of contact for clients' inquiries as it relates to billing, services and feedback
Resolve various conflicts/issues with clients as it pertains to services rendered, fulfillment requests or billing.
Identify clients' needs for training, additional services, or modification of services
Interact and coordinate with other business functions such as Support, Projects and vCIO working on the same account
Ensure that service requests are properly resolved
Make proactive calls to ensure clients are satisfied
Take a personal interest in and responsibility for the quality of work performed or associated with
Follow all company policies and best practices such as accurate time tracking
Competencies:
Desire to work on the customer-facing side of a tech company
Intermediate IT knowledge
Strong interest in IT
Working knowledge of Microsoft Office applications
Ability to pay close attention to detail
Self-motivated with the ability to work in a fast-moving environment
Strong interpersonal skills including phone manner, written communication, and client-care
Ability to multi-task and take initiative and ownership of assigned tasks
Hardworking and dedicated outlook
Good collaboration and teamwork abilities
Ability to take direction and absorb information quickly
Have a strong positive attitude, and a genuine love of customer service
Demonstrates ability to learn quickly, work independently, and work through issues with minimal escalation
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