Jobs
>
Ann Arbor

    Application Support Analyst - Ann Arbor, United States - Longbow Advantage

    Longbow Advantage
    Longbow Advantage Ann Arbor, United States

    3 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    Longbow Advantage is a trusted supply chain partner to various Fortune 500 companies across North America and Europe. Since 2002, we have been experts in warehouse and workforce management implementations, upgrades, and integrations. More recently, we launched the Rebus Platform, helping our clients gain real-time, intelligent visibility into warehouse operations.


    We are looking for an Application Support Analyst who is passionate about building and maintaining strong customer relationships by answering customer questions and concerns and handling customer incident reports efficiently and professionally.

    The Support Analyst will provide the first level of support, answering customer phone calls, triaging incidents, maintaining Jira and client ticketing systems, following up with customers and troubleshooting. WMS experience required - Blue Yonder WMS experience heavily preferred.


    Once you join our team, you will...

    • Answer incoming support calls.
    • First level support - triage Incidents and assign to support team as needed.
    • Maintain/Synchronize Customer and Longbow incidents.
    • Ensure incidents have required information for troubleshooting.
    • Respond to customer requests (phone calls, emails, JIRA).
    • Monitor Incidents to ensure issues are resolved within SLA's.
    • Maintain/Update customer information (connection info, login/passwords) on Teams.
    • Help document knowledge base articles and internal procedures.
    • Assist in maintaining Support Services Team Page.
    • Assist support team in resolving issues with logins, connections etc.
    • Assist in maintaining after hours schedule/weekly on call.

    Skills & Experience

    • Previous experience in Customer Services, Support or Success role.
    • WMS experience required.
    • Blue Yonder WMS experience heavily preferred, other WMS experience may be considered.
    • Ability to work in team-oriented environment with extremely strong customer service skills.
    • Ability to multi-task and manage shifting priorities.
    • Strong analytical and trouble-shooting skills.
    • Excellent verbal and written communication skills.
    • Working knowledge of Windows-based PC and application software
    • Proficiency in Microsoft Excel for data analysis (formulas, pivot tables, charts, etc)

    Why Join Longbow?

    • Work/life balance
    • Competitive Salary
    • Supportive work environment
    • 4-weeks of paid vacation
    • 6 paid sick days, 2 paid personal days per year
    • Excellent health and dental benefits, eligible as of your first day
    • Group RRSP/401k Matching
    • Work from Home

    Longbow Advantage is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    We are not able to assist with relocation or work permit applications for this role.

    All your information will be kept confidential according to EEO guidelines.

    Powered by JazzHR

    sZ2xNOfQoW

  • RealTruck Group Inc

    IT Support Analyst

    2 weeks ago

    RealTruck Group Inc Ann Arbor, United States

    Job Description · Job DescriptionPOSITION SUMMARY · The IT Support Analyst will serve as the main point of contact for technical support requests related to computer systems, hardware, networks, or related software. This position will respond to queries, analyze the issue, isolat ...

  • Longbow Advantage

    Application Support Analyst

    3 weeks ago

    Longbow Advantage Ann Arbor, United States

    Longbow Advantage is a trusted supply chain partner to various Fortune 500 companies across North America and Europe. Since 2002, we have been experts in warehouse and workforce management implementations, upgrades, and integrations. More recently, we launched the Rebus Platform, ...

  • Camis

    Customer Support Analyst

    2 weeks ago

    Camis Ann Arbor, United States

    Camis is an industry leader in the reservation system and park management sector. We connect people to memorable recreational experiences through an exceptional reservation system and best-in-class call center services. Our software serves over 700 government-operated parks, camp ...

  • Truck Hero

    IT Support Analyst

    1 week ago

    Truck Hero Ann Arbor, United States

    POSITION SUMMARYThe IT Support Analyst will serve as the main point of contact for technical support requests related to computer systems, hardware, networks, or related software. This position will respond to queries, analyze the issue, isolate the problem, and determine and imp ...

  • Truck Hero

    IT Support Analyst

    3 days ago

    Truck Hero Ann Arbor, United States

    POSITION SUMMARY · The IT Support Analyst will serve as the main point of contact for technical support requests related to computer systems, hardware, networks, or related software. This position will respond to queries, analyze the issue, isolate the problem, and determine and ...

  • RealTruck

    IT Support Analyst

    1 week ago

    RealTruck Ann Arbor, United States

    POSITION SUMMARY · The IT Support Analyst will serve as the main point of contact for technical support requests related to computer systems, hardware, networks, or related software. This position will respond to queries, analyze the issue, isolate the problem, and determine and ...

  • Clarivate

    Technical Support Analyst

    3 weeks ago

    Clarivate Ann Arbor, United States

    We are excited to bring on a new Technical Support Analyst to join our growing Alma Tier 1 Customer Support Team. This is an amazing opportunity to work with Alma and support our customers throughout North America. The team consists of seven people and is reporting to the Technic ...

  • Clarivate

    Technical Support Analyst

    2 weeks ago

    Clarivate Ann Arbor, United States

    We are looking for a Technical Support Analyst to join our team in Ann Arbor · In this role you will provide product support to external and internal clients that will encompass both functional and technical aspects of our IP products Foundation IP, Memotech and Inprotech. · Th ...

  • ADP

    Technical Support Analyst I

    1 day ago

    ADP Ann Arbor, United States

    ADP is in a hybrid model. This role requires 3 days a week in the office. · ADP is hiring a Technical Support Analyst I. In this position, you will provide technical support to clients regarding the resolution of issues related to our industry-specific software solutions via emai ...

  • Clarivate

    Associate IT Support Services Analyst

    2 weeks ago

    Clarivate Ann Arbor, United States Full time

    As a valuable member of our IT Workplace team, you'll play a pivotal role in providing technical support to internal users at Clarivate. Your responsibilities will include promptly addressing incidents and requests submitted by users via various communication channels, such as vo ...

  • Ford Motor Company

    Automotive Service Technical Support Analyst

    1 day ago

    Ford Motor Company Allen Park, United States

    Job Description · We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. What will you make today? · Our Marketing, Sales & Service ...

  • Clarivate Analytic

    Senior Financial Analyst

    2 weeks ago

    Clarivate Analytic Ann Arbor, United States

    Clarivate is seeking a detail-oriented and highly analytical · Senior · FP&A Analyst · to join our dynamic, finance team In this role, you will play a key role in supporting the Academia & Government business segment with financial planning, forecasting, and analysis. You will ...

  • University of Michigan

    Intermediate Data Analyst

    2 weeks ago

    University of Michigan Ann Arbor, United States Full time

    Summary · How to Apply · We ask that you include a cover letter for your application to be considered. Please attach it to the first page of your resume. The cover letter should address your specific interest in the position and outline experience that directly relates to it. · ...

  • Clarivate Analytics

    Senior Financial Analyst

    2 weeks ago

    Clarivate Analytics Ann Arbor, United States

    Clarivate is seeking a detail-oriented and highly analytical · Senior · FP&A Analyst · to join our dynamic, finance team In this role, you will play a key role in supporting the Academia & Government business segment with financial planning, forecasting, and analysis. You will ...

  • University of Michigan

    PeopleSoft Developer

    3 weeks ago

    University of Michigan Ann Arbor, United States Full time

    Summary · Information and Technology Services (ITS) is looking for an experienced and motivated PeopleSoft Developer to be a part of our Student Administration team. You will work collaboratively on a variety of assignments supporting our Oracle Campus Solutions application usin ...

  • Clarivate

    Financial Analyst

    2 weeks ago

    Clarivate Ann Arbor, United States

    Clarivate is seeking to hire an energetic Financial Analyst (Sales Compensation) to join our global Finance team As an integral part of our Financial Planning & Analysis: Sales Compensation team, you will support the analysis and administration of sales compensation programs. Thi ...

  • NSF

    Senior Financial Analyst

    2 weeks ago

    NSF Ann Arbor, United States

    At NSF, our mission is to protect and improve human health. We're a global leader in standards development, testing, auditing, certification and training. We provide these services for a diverse set of industries including food, water, health sciences, sustainability and manageme ...

  • Clarivate

    Product Manager

    2 days ago

    Clarivate Ann Arbor, United States

    We are excited to bring on a new experienced Product Manager to join our team.You will drive the strategic growth, product vision, and continuing market leadership of our data products suite including Syndetics Unbound. You will be a critical part of an experienced, talented, fas ...

  • Wayne County Schools Employment Network

    Technology Support Analyst

    3 days ago

    Wayne County Schools Employment Network Dearborn, United States

    Position Type: · Technology · Date Posted: · 5/21/2024 · Location: · Dearborn Schools District Wide · Closing Date: · As soon as filled · District: · Dearborn Public Schools DEARBORN PUBLIC SCHOOLS · PROFESSIONAL STAFF POSITIONS · TITLE: Technology Support Analyst · QUALIFIC ...

  • CFA Institute

    Wealth Planner

    2 weeks ago

    CFA Institute Ann Arbor, United States

    Job Description: Financial ConsultantIf you no longer want to spend your time on sourcing new clients and would rather have the time to deepen relationships and create complex financial plans, then join a team that is a stable industry leader. Fidelity provides a business model w ...