Admissions Counselor Ii - Keene, United States - Antioch University

Antioch University

Verified Company

Keene, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Department:
Admissions

Classification:
Staff, Full-Time, Non-Exempt

Reports to:
Director, University Campus Admissions

Location:
Seattle, WA

Compensation:
$ $28.00/Hour

Position Overview

Essential Job Functions
-
Admissions Counselor Duties 75%

Setting up one on one admissions appointments via phone outreach with prospective students
Conduct detailed preadmission counseling for prospective graduate and undergraduate students
Communicates effectively when working with prospective, future and current students while avoiding misrepresentation at all times
Document all activity in the database management system in a timely and accurate manner
Use Customer Relationship Management (CRM) tool to prioritize and manage daily workflow
Conduct campus tours
Elect to participate in appropriate recruitment and enrollment activities (in person/virtual) including: campus tours open houses, info sessions, transfer, fairs, graduate fairs, tabling events, etc.
Secure new inquiries (Personally Developed Referrals) by directly asking phone and inperson contacts about referrals of others to contact that may be interested in programs offered
Perform preliminary evaluation of unofficial transcripts
Understand and execute on key performance indicators in order to meet business objectives

-
Admissions /Recruitment Duties 20%

Meets and exceeds identified enrollment goals to include inquiry to applicant, applicant to accepted and accepted to enrolled yield goals which directly relate to tuition revenue generation and impact the financial health of the university
Assists with training on a variety of topics including admissions, financial aid, overcoming objections etc. that lead to increasing start rate and boosting enrollment
Serves as an additional point of contact when prospective students are unresponsive or want to withdraw.
Participate in recruitment events at partner institutions and meet with students and collaborate with the institution personnel for the purpose of marketing AUS's programs and find new ways to connect with prospective students
Represent the University at transfer fairs, graduate fairs (including conferring with college counselors, individuals and student groups).
Assists with the creation of the recruitment presentation that will be used when presenting to partner schools and local businesses within the community
Provide valuable insight to help strengthen admissions and recruitment strategies

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Miscellaneous 5%

Participate on universitywide committees as requested and engage others in enrollment initiatives
Create and nurture external community and professional relationships
Provide continuous evaluation of processes and procedures at the end of each intake cycle with results being used to improve area operations, efficiency and service to both internal and external customers
Work in collaboration and cooperation with leadership and academic divisions on campus
Recommend appropriate technologies to support enrollment functions
Performs other duties as assigned

Minimum Requirements

Bachelor's degree from an accredited college or university and 2 years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth.
Demonstrated experience providing customer service, including the ability to tailor communications and interactions to the specific individual as required.
Competency using desktop software including Microsoft Office Suite and standard office equipment; Datatel Colleague and Salesforce experience a plus.
Must have access to reliable transportation.

Knowledge,Skills and Abilities
This position requires the knowledge, skills and ability to:

Extensive knowledge of interview techniques and principles of individual and group behavior
Skilled in public speaking and delivering presentations to individuals and groups
Advise students individually and in groups on routine matters where required; recognize multicultural, multigender and multiaged value systems and work accordingly
Establish and maintain cooperative working relationships with faculty, University administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts
Ability to make decisions and carry through actions having implications with regard to other program or student service areas
Ability to competently interact with a culturally and ethnically diverse population of students, faculty and staff
Ability to balance multiple, often conflicting, priorities with deadline constraints and numerous interruptions.
Ability to successfully follow multiple tasks through to completion
Ability to conduct admissions activities with the highest level of integrity while acting in compliance with university policies and procedure