Jobs
>
Customer Service Representative
>
Hollywood

    Customer Service Representative - Hollywood, United States - Customized Services Administrators, Inc.

    Default job background
    Description

    Job Description

    Job Description

    Why work with us?

    The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint.

    Employees enjoy a plethora of benefits to include:

    • A diverse, inclusive, professional work environment
    • Flexible work schedules
    • Company match on 401(k)
    • Competitive Paid Time Off policy
    • Generous Employer contribution for health, dental and vision insurance
    • Company paid short term and long term disability insurance
    • Paid Maternity and Paternity Leave
    • Tuition reimbursement
    • Company paid life insurance
    • Employee Assistance program
    • Wellness programs
    • Fun employee and company events
    • Discounts on travel insurance

    Who are we?

    Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

    • CSA: US travel insurance brand for retail and lodging partners. Learn more here.
    • Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
    • GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.
    • Iris, Powered by Generali: identity and digital protection solution. Learn more here.
    • Trip Mate: US travel insurance brand for tour operator, cruise and airline partners. Learn more here.

    What you'll be doing.

    Job Summary:

    This position answers all incoming/outgoing calls, setting up new claims, providing status of claims that are in process and answering questions about travel protection plans. Position also includes corresponding with customers via email inquiries.

    Principal Duties and Responsibilities:

    • Answer inbound calls and automated call backs, assisting clients with claims status requests, setting up new claims, etc.
    • Make outgoing calls following up on existing claims that are in process or contacting the passenger with claims outcome decisions.
    • Verify/update mailing address on returned mail to resend correspondence to passengers.
    • Receive new claim mail from tour operators/travel agents to set-up new claims.
    • Provide information on travel protection plans to travel agents or directly to passengers.
    • Documents all interactions with passengers.
    • Performs other duties as assigned.

    Required / Desired Knowledge, Experiences and Skills:

    • Prior customer service experience.
    • Must have the ability to work any shift during hours of operation to include weekends, evenings and holidays.
    • Excellent customer service skills.
    • Ability to focus and pay attention to detail.
    • Good organizational skills.
    • Good verbal and written communication skills.
    • Ability to multi-task.
    • Advanced computer skills in Microsoft Word & Excel.
    • Strong self-starter with the ability to work with minimal supervision.
    • Excellent critical thinking and decision-making skills.
    • Ability to work as a part of a team as well as individually.
    • Experience in an insurance office setting helpful.

    Education/Certifications:

    • High School Diploma or equivalent required.

    Where you'll be doing it.

    This is a hybrid role based out of our Pembroke Pines office. As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week after the successful completion of a 90-day on site training period.

    When you'll be doing it.

    This department is a 7 day per week operation and shifts/hours may vary. Occasional overtime may be required according to business need.

    Apply today to begin your next chapter.

    Don't meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

    California Residents - Privacy Notice for California Residents Seeking Employment with Generali Global Assistance is available here:

    The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company's Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.



  • FirstService Residential Hollywood, United States Full time - Regular

    Job Overview: · As a Shared Services Representative, you're responsible for providing telephone, internal ticketing system, on-line and email support to HR and FirstService associates who contact the Center concerning HR, payroll, benefits, time entry, and HRIS system questions. ...


  • Joe Hillman Plumbers Hollywood, United States

    of **Davie, FL** is looking to hire a highly motivated **full-time Customer Service Representative (CSR) / Administrative Assistant**. Are you a customer service professional who loves working with people but is ready to have most of your **weekends and evenings free****establish ...


  • VITAS Healthcare Hollywood, United States

    Job Description · The VITAS Healthcare CCC Customer Service Representative is a customer service professional who handles incoming phone calls and seeks to create a positive experience for each caller. The CCC Customer Service Representative actively listens to callers in order ...


  • ClassWallet Hollywood, United States

    Job Description · Job DescriptionClassWallet, a leading financial technology company in the United States, is seeking to hire a Director, Solution Engineering to join our team. · At ClassWallet, our purpose is to simplify how organizations empower their employees with spending a ...


  • EyeCare Services Partners Hollywood, United States

    Patient Service Representative · Job Locations · US-FL-Pembroke Pines · Posted Date · 17 hours ago · (5/7/2024 1:41 AM) · Job ID # of Openings 1 Category Eye Surgery Associates Type Regular Full-Time · Overview · Eye Surgery Associates is searching for an energetic, patie ...


  • Gravity Gymnastics Hollywood, United States

    Job Description · Job DescriptionSalary: $ $18.00 · Gravity Gymnastics is looking for enthusiastic and responsible customer service representatives · THE COMPANY · Gravity Gymnastics is a gymnastics school for children ages 1 to 14. We enjoy a fast paced, family friendly work env ...


  • YMCA of South Florida Hollywood, United States

    The Member Services Representative is the face of the YMCA and is responsible for leading by example and providing service excellence as outlined by the Association Membership Service Standards. This individual is responsible for ensuring that front desk procedures are followed, ...


  • GMMI, Inc. Hollywood, United States

    Job Description · Job DescriptionWhy work with us? · The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an Organization, we pride ourselves wit ...


  • ACR Electronics Hollywood, United States

    Job Summary of a Customer Service Rep The primary function of those in a Customer Service Position is to facilitate the customer purchase order/RMAs (Return Material Authorization) through the organizations ERP system. Additionally, this position shall update the customers with t ...


  • Kyyba Hollywood, United States

    Job Description · • Excel – intermediate skill level · • SAP: Knowledge of Customer Service (SD, CS module) and Project System Modules · As a member of the *** US Service Team, the Business Administrator handles order entry, set up, invoicing and overall financial aspects of serv ...


  • Keolis Commuter Services Dania Beach, United States

    ** Customer Service Representative** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO01458 Showing 1 location **Job Details** · **Description** · **Core Competencies / Responsibilities** · Responds to customer inquiries and problems by providing time ...


  • Florida One Insurance Hollywood, United States

    Job Description · Job DescriptionAre you fluent in English and Spanish and thrive in a fast-paced customer service environment? Join Florida One Insurance as a Full Time Bilingual Customer Service Representative and be part of a dynamic team that is focused on providing top-notch ...


  • MedElite LLC Hollywood, United States

    Job Description · Job DescriptionAbout MedElite: · MedElite provides innovative solutions for skilled nursing facilities by partnering with long-term care providers and clinicians for the benefit of the facilities, the specialists, and most importantly, the patients. MedElite's v ...


  • Petersen Hatcher Insurance Agency Hollywood, United States

    Job Description · Job DescriptionOur office is expanding, and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing ...


  • VITAS Healthcare Miramar, United States Full time

    The VITAS Healthcare CCC Customer Service Representative is a customer service professional who handles incoming phone calls and seeks to create a positive experience for each caller. The CCC Customer Service Representative actively listens to callers in order to understand the r ...


  • Yellowstone Local Miramar Beach, United States Full time

    Emerald Coast HVAC ServicesWho We Are · With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first a ...


  • Dental Care Alliance Aventura, United States

    Overview · Main Street Children's Dentistry and Orthodontics is looking for a Dental Receptionist for our office located in Aventura, Florida. This is a full-time position that will include one Saturday a month. The Dental Receptionist we hire must have at least 1+ years experien ...


  • Chuck Melnik Hollywood, United States

    Job Description · Job DescriptionOne of the most recognized Insurance names in Florida is seeking Bilingual motivated and driven individuals that love the challenge of a fast paced environment to join our sales team. As an insurance customer service representative you will work w ...


  • onehome Hollywood, United States

    **Customer Service Representative** · | 3351 Executive Way Full-Time **onehome** is looking for **Customer Care Representative** team members in our Miramar, FL headquarters. This role is responsible for all incoming call volume to One Home Health Agency. **What to expect in you ...


  • First State Bank of the Florida Keys Hollywood, United States

    Job Description · Job DescriptionCUSTOMER SERVICE REPRESENTATIVE ONLINE BANKING - ONSITE · Onsite location could be our MIRAMAR, FLORIDA or KEY WEST, FLORIDA locations. · Salary Range: $20-22 per hour depending upon experience and education. · First State Bank of the Florida Keys ...