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    Relationship Manager - Scarsdale, United States - MAX Surgical Specialty Management

    MAX Surgical Specialty Management
    MAX Surgical Specialty Management Scarsdale, United States

    1 week ago

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    Description

    We are seeking a motivated and dynamic individual to join our marketing team as a Relationship Manager to support our West Chester County practice NYOMIS. The ideal candidate will have a strong passion for building relationships, generating referrals, and driving the growth of our practice through strategic outreach efforts. As a Relationship Manager, you will play a pivotal role in expanding our patient base, enhancing the reputation of our practices and nurturing existing referral relationships within the community. Open to both part-time and full-time applicants hours per week). Salary + quarterly bonus.

    Key Responsibilities:

    Referral Relationship Generation:

    • Develop and execute a comprehensive strategy to establish and nurture referral relationships with dentists, physicians, medical professionals, and other relevant targets.
    • Regularly communicate with potential referring partners to foster strong connections and ensure a consistent flow of patient referrals.
    • Identify opportunities to collaborate on seminars, workshops, and events that educate referring partners about our oral surgery services.
    Community Engagement:
    • Represent the practices at local community events, health fairs, and professional networking gatherings to increase visibility and create awareness about our services.
    • Establish partnerships with local organizations, schools, and businesses to promote our practices and create a positive impact on the community.
    Marketing and Outreach Strategies:
    • Collaborate with the marketing team to create and implement targeted marketing campaigns that highlight our practices' expertise and value proposition.
    • Utilize social media, email marketing, and other digital platforms to engage with potential patients and referring partners.
    Tracking and Analysis:
    • Monitor and analyze the effectiveness of outreach initiatives, referral sources, and marketing campaigns, adjusting strategies as needed to optimize results.
    • Provide regular reports and follow-ups to the surgeons and practice management team, outlining key performance metrics, growth trends, and out-of-office marketing opportunities.
    Relationship Management:
    • Foster and maintain strong relationships with referring partners, addressing their needs, concerns, and feedback to ensure a positive and productive collaboration.
    • Act as a liaison between our oral surgery practices and referring partners, facilitating open communication and consistent patient referrals.
    Qualifications and Skills:
    • Bachelor's degree in Business, Marketing, Communications, or a related field
    • Proven track record in developing and managing successful sales, business development, or referral relationships within the healthcare or medical industry.
    • Excellent interpersonal and communication skills, both written and verbal.
    • Strong networking abilities and a natural aptitude for building and maintaining professional relationships.
    • Self-motivated and results-oriented with the ability to work independently and as part of a team.
    • Proficiency in utilizing digital marketing tools and platforms.
    • Previous experience in the healthcare field, particularly oral surgery, is a plus.
    Weekly Requirements:
    • Plan
    10% = spent on independent work in planning, analyzing available trends, developing surgeon meeting agendas, and completing role-specific administrative work.
    • Communicate
    10% = spent collaborating with surgeon stakeholders and management support. Review practice performance, confirm and schedule surgeon/practice marketing visits, events, and plans.
    • Execute - In-Field Engagement
    80% = spent in direct external outreach to potential or existing referral partners engaging in a range of activities: office drop-ins, cold calls, scheduled meetings, lunch & learns, social events, continued education dental events, digital comms, collateral delivery, office tours, meet & greets, etc.

    ** Must have access to a vehicle to perform the duties of the job - Mileage reimbursement provided**

    Monthly Requirements:
    • Surgeon 1:1
    30-45 min, routine monthly agenda-driven 1:1 interaction with surgeon partners. Agenda items include a review of prior month performance, a plan for the next 30 days, define tactics and tactic ownership, documentation, and follow-up. Provide proof of referral relationship nurturing, build trust among surgeon and practice staff, and galvanize the partnership objectives.
    • Director 1:1
    60 min, routine monthly agenda-driven 1:1 with both parties acting as equal contributors to the agenda. Agenda items and outcomes will include monthly wins and opportunities, resource needs, roadblocks and strategy development.
    • Operations Team - "ALL HANDS"
    60-90 min, routine monthly agenda-driven Operations team meeting. Agenda items and outcomes will include team building and skill development, departmental performance review, strategy and business updates, market opportunities, challenges, and possible solutions.
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