- Manage multiple customer accounts to surpass expectations and deliver top-notch service.
- Establish strong relationships with clients to understand their needs, communicate effectively with our production team, and identify opportunities for additional business.
- Utilize the CRM system to record quotes, orders, and interactions, ensuring prompt responses and efficient order processing.
- Assist with Return Material Authorizations (RMAs) and handling customer complaints.
- Minimum 3 years of Customer Service experience in a manufacturing environment.
- Associate or bachelor's degree plus 3+ years of related experience, or equivalent.
- Experience in job shops, machining, and manufacturing environments is highly desirable.
- Demonstrated ability to analyze complex issues and develop effective solutions.
- A supportive and safe work environment
- Generous Paid Time Off (PTO) and Paid Holidays
- Comprehensive employee benefits including Health, Dental, Vision, Life, and Disability coverage
- 401(k) retirement savings program with a 50% employer match
- ESOP (Employee Stock Ownership Plan) where The Gund Company is 30% employee-owned
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CSR - Order Fulfillment Specialist - Euless, TX - The Gund Company
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Description
CSR - Order Fulfillment Specialist at The Gund Company
Aiming to fill the position in our Euless, TX manufacturing plant, we seek a dedicated CSR - Order Fulfillment Specialist to become part of our team at The Gund Company. Get ready to enjoy competitive pay, attractive benefits, room for growth, and a dynamic work environment.
Shift: First shift (8:30 am - 5:00 pm, Monday to Friday - onsite).
Annual Starting Salary: $55,000+
Plant/Work Location: 3010 South Pipeline Road, Euless, TX 76040
About us: At The Gund Company, we specialize in engineered material manufacturing. Our expertise lies in producing and fabricating specialized engineered thermoplastic materials that offer unique performance advantages. Think of it as tailored non-conductive components for various industries, where we craft custom parts based on drawings and samples.
At The Gund Company: Our core values revolve around caring for one another, ensuring customer satisfaction, and driving business success. Join a team of enthusiastic, proactive problem-solvers who are passionate about their work.
Key Responsibilities:
Requirements:
Why Choose Us?
Additional Information:
Reasonable accommodations can be provided for individuals with disabilities. The Gund Company is committed to a fair and inclusive recruitment process, free from discrimination based on various factors.