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Coppell

    Correspondence Fulfillment Specialist - Coppell, United States - Two Harbors Investment Corp

    Two Harbors Investment Corp
    Two Harbors Investment Corp Coppell, United States

    1 week ago

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    Description


    Position SummaryThe Correspondence Fulfillment Specialist is responsible for the completion of key letter fulfillment tasks, under the direction of Business Operations Support Leadership.

    The Correspondence Fulfillment Specialist is responsible for letter change implementation and print vendor oversight.

    Primary ResponsibilitiesTakes directions from the Correspondence Fulfillment Supervisor to deliver effective fulfillment servicesProviding outstanding customer service to both internal and external customersDiagnose and correct issues with data transmission to and from RPMS third party print vendorsMonitor print vendor production performance and intervene to correct production issues as they emergeFront line oversight of print vendor performance against SLAs and contract requirementsOversight of automated processes in RPMS system of recordMaintaining productive working relationships with print vendor staff and internal customersWorking with cross-department co-workers to ensure that all service delivery objectives are metTracking and monitoring output to ensure items are delivered timely to the print vendorContribute to continuous improvement projects to improve efficiency and lower costsOther work-related duties, as assignedResponsible for meeting RoundPoint's commitment to complianceQualificationsRequired: Bachelor's degree requiredAbility to use software tools like Microsoft Word, Excel, and PowerPointPractical experience with BKFSMust have excellent organization, interpersonal, communication, and customer relation skillsDetail oriented and the ability to multi-taskHighly motivated, organized and disciplinedTwo years of customer service experience; one year in a customer facing role at RoundPointMust be available to work evenings, weekends, holidays, etc.

    as requiredMust excel in fast paced, high pressure, constantly changing environments and manage emotionally charged and stressful situationsStrong critical thinking, organization, and excellent verbal and written communication skillsDetail OrientedGreat Communications skillsDesired:

    Related Bachelor's degree desiredMortgage and/or legal experience preferredDriven to solve problems and provide excellent customer experienceExperience with mortgage, consumer lending, and/or banking issues a plusAbout RoundPoint Mortgage Servicing LLCRoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 850,000 loans.

    In 2023, RoundPoint was acquired by Two Harbors Investment Corp.

    (NYSE:

    TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future.

    A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.

    Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT).

    We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.

    Location Fort Mill, SCCoppell, TXEmployee Status RegularTravel NoTelecommuter Position No
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