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West Palm Beach

    Technical Support Advisor - West Palm Beach, United States - United Franchise Group

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    Description
    Job Description

    The Vast Network corporate team is seeking a dedicated individual to join our team as a Technical Support Advisor.

    As part of our team, you will play a crucial role in providing technical assistance and support to our network of franchisees and office managers.

    This is a full-time office position based in West Palm Beach, FL.


    Key Responsibilities:

    Franchisee Support:

    Act as the primary point of contact for our franchise network agents, providing assistance and solutions for technical issues, particularly related to our WMS system.


    Troubleshooting:
    Identify and resolve technical issues by offering clear instructions, troubleshooting steps, and escalating issues when necessary.

    Documentation:
    Maintain accurate records of support requests, troubleshooting steps, and resolutions to facilitate transparency and continuous improvement.

    Data Integrity:
    Ensure data integrity through regular checks, validations, andresolving any database inconsistencies or errors.

    Training:

    Develop and deliver training materials to enhance agents' understanding and utilization of our WMS system and other relevant technologies.


    Feedback Loop:

    Gather and convey agent feedback and recurring issues to our product development team to improve our WMS system continuously.


    Quality Assurance:
    Uphold service standards by delivering high-quality support, clear communication, and timely solutions.


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