Customer Representative - Los Angeles, United States - PITS Global Data Recovery Services LTD

Description

Job Summary

The customer representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department.

You must be positive, energetic, and driven to be successful in a challenging and rewarding environment. You must be flexible and able to adjust to the quick and demanding changes of the business. You must be an excellent communicator with excellent phone etiquette and problem-solving skills. You must be able to work well in a collaborative and team-oriented environment.

Responsibilities include and are not limited to:

• Answer customer calls and online chats
• Delivers exceptional customer service to build customer satisfaction & loyalty
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Provide the fast and correct information to incoming customer inquiries
• Record customer information within our customer service database
• Provide timely feedback to the management team regarding service failures or customer concerns
• Utilizes all resources and tools to troubleshoot and diagnose customer issues
• Offer support and solutions to customers per the company's customer service policies
• Identifies and escalate priority issues
• Other duties as requested

Qualifications:

• Superb communication skills, written and verbal in English and Spanish is required.
• Excellent computer skills and comfort in navigating multiple systems
• Proficiency in MS Outlook, Word, and Excel.
• Good speed typing skills on QWERTY keyboard

Excellent time management skills. Must be able to prioritize tasks efficiently without direction.

2-3 years of experience working in a customer service (or similar) role or sales is a must.


Schedule:
9:00 am to 6:00 pm (EST), Monday to Friday


Pay:
$42, $50,838.37 per year


Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson
• Office

Language:

• English (required)

Ability to Commute:

• Los Angeles, CA required)

Ability to Relocate:

• Los Angeles, CA 90004: Relocate before starting work (preferred)

Work Location:
In person