Hotel Assistant General Manager - College Station, United States - Hotel McCoy

Description

In the role of Assistant General Manager, you will work closely and assist the Creative Manager and General Manager.

This position will oversee all operational aspects of property and employee management, specifically the supervision of the overall operation of the hotel, with a priority focus on the front of the house operations, housekeeping, food/beverage, events and maintenance.

Description:

• We are deeply committed to the idea that travel is an experience and should be open to each and all. Hotel McCoy was designed to be equally welcoming to every person, regardless of identity, travel status, or budget a holistic hotel experience beyond just a place to sleep. It is more like a microcosm, a place to connect with one's self, the community, and the magic of travel.

We reject the idea of target audiences, high room rates, and boredom.

Instead, we designed a hotel that is equally hospitable to any person on any travel budget, so long as they are travelers at heart.

True travelers are the ones who seek out culture, the people who visit a place not to leave their own footprint but to feel the heartbeat of their destination.

These urban explorers want to dine with the locals, drink beer brewed in the city they visit, and take in the sites that are a bit off the traditional tourist path.

Hotel McCoy travelers come from all over the world, all stages of life. Business travelers, family travelers, first-time travelers, and seasoned travels.

All are welcome hereCome join the best team in College Station We work hard, play hard, support one another, and cheer each other on Come as you are and be a part of our work community.

Hotel McCoy believes in Travel for ALL and our teams are made of the most passionate and caring individuals you could hope to work with.

We take care of each other, our guests, and our properties to deliver one-of-a-kind experiences.

Your Role- In the role of Assistant General Manager, you will work closely and assist the Creative Manager and General Manager.

This position will oversee all operational aspects of property and employee management, specifically the supervision of the overall operation of the hotel, with a priority focus on front-of-the-house operations, housekeeping, food/beverage, events, and maintenance.

In this role, duties include but are not limited to inventory, ordering, maintenance, overall upkeep, budgeting, and labor cost management assistance, staffing supervision and compliance, upkeep and improving policies, executing decisions that maximize revenue generation and result in profits, and motivating training and retaining associates.

Maintaining daily communications with General Manager and Creative Manager, and executing all duties required for the day-to-day management and oversight consistent with the expectations of Hotel McCoy.

Responsibilities:

• Be onsite at Hotel McCoy regularly and as scheduled
• Support the development and longterm strategic planning of all initiatives at the hotel
• Recruit and hire staff who understand the Hotel McCoy brand of hospitality and are experienced in the field hired
• Train staff to successfully perform guest service procedures in accordance with company culture and brand voice
• Train staff to successfully handle guests who are dissatisfied
• Motivate staff to improve, grow, and perform well. Maintain and assist General Manager in the development of programs to sustain positive employee satisfaction and employee retainment
• Personally handle difficult situations involving dissatisfied guests. Attempt to resolve all issues of poor guest service before guests leave the property.
• Assure total guest satisfaction and happiness, prestay, during stay, and poststay.
• Properly administer company policies and procedures for human resources management, personnel relations, and fair treatment of associates.
• Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct, business ethics, and conflict of interest.
• Ensure staff has a complete understanding of their job requirements and sufficient training before holding them accountable for results through regular performance evaluations and reviews.
• Conduct disciplinary actions when repetitive negative action or detrimental behavior occurs by staff members; per company policy with another management team member approve.
• Maintain awareness of documentation needed and retained in employee files.
• Assist or carry out employee terminations under the guidance of the General Manager and in accordance with Company policies.
• Schedule staff hours and assign duties, responsibilities, and workstations in accordance with work requirements and expected occupancy.
• Approve any and all schedule changes and coordinate coverage for absent employees and missed shifts.
• Track and adjust labor in accordance with occupancy.
• Understand the basic functions of each job description at the company
• Assist