Pos Support Specialist W/ Deskside Support - New York, United States - AXA Professionals

AXA Professionals

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Shift - TBD Must be ok with days, nights and weekends.

40 hours per week

Title:
POS Support Specialist with Deskside Support

Responsibilities:

POS Support on various hardware and software
POS Troubleshooting and Repair
Provide Windows, software, and hardware support, onsite in a corporate environment
Diagnose and repair printers
Setup, configure, and test hardware and software components;
Provide telephone, remote, and onsite support for clients in order to provide quick resolution to problems;
Maintain technical knowledge related to our suite of hardware and software product lines including POS Systems
Prioritize and complete work in a group and independently with mínimal supervision
Communicate technical information to nontechnical audiences
Provide 'White Glove' support for senior leadership and VIPs
Maintain a professional demeanor around celebrity personnel
Guide and mentor team members advanced technical level procedures
Experience using ticketing systems (Viva ticketing systems a plus)
Other duties as assigned

Requirements:

- +2 years corporate deskside support or equivalent experience

Ability to work independently with little to no supervision
Ability to solve both hardware and software issues pertaining to POS Systems with little or no supervision
Capable of walking long distances
Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
Demonstrate high level of professionalism and strong personal interaction skills
Maintain neat and professional work area and appearance in compliance with site policies
Ability to pass standard panel drug screening and background check
Adhere to assigned shift schedule
Ability to maintain composure while handle challenging, dynamic, rapidresponse user support
Experience with Microsoft Office / Office 365 suite
Expertise in Microsoft Office, various Windows operating systems, and networking;
Good written and oral skills;
Ability to manage and prioritize multiple tasks while in the office or in the field;
Experience in configuration, installation, training and support of hardware or software products.