- Assist Strategic Account Managers with managing their accounts by providing necessary data, generating reports, and performing administrative tasks to help optimize their workload and capacity.
- Collaborate with internal resources on behalf of Strategic Account Managers to ensure client needs are met and issues are resolved in a timely and effective manner.
- Manage smaller house accounts and provide proactive support to ensure customer satisfaction and retention.
- Step in and assist Strategic Account Mangers when needed, especially when they are out of the office or overloaded with work.
- Gain a deep understanding of the administrative and management aspects of the Strategic Account Manger roles, including how to effectively manage client relationships and drive business growth.
- Proactively identify potential process issues and areas for improvement and make recommendations to the Strategic Account Managers or management.
- Work with the Strategic Account Management team to help identify growth opportunities and assist the team in upselling to clients.
- Collect and analyze client feedback and data and help us discover areas where we can pivot or where we need to show more attention and care to our clients.
- Provide the Strategic Account Manger support with procurement, including hardware, software, warranties, expirations, and renewals to ensure clients have the necessary resources to succeed.
- 3+ years delivering premium customer service.
- 1+ year of MSP experience a plus.
- Bachelor's degree a plus
- Account Manager experience a plus.
- Excellence communication and people skills.
- M365 business suite experience.
- Good time management skills with a problem-solving attitude.
- Technically savviness to learn software and navigate in the MSP arena.
- Proven ability to build and maintain strong relationships with clients.
- Ability to work independently AND collaboratively in a team environment.
- Strong-problem solving skills and attention to detail.
- Ability to multitask and prioritize effectively and effectively.
- Willingness to learn and adapt to new technologies and processes.
- Base Salary of $65,000-$90,000 based on exeprience
- FSLA: Exempt
- Ability to use computers daily in an interactive manner for extended periods of time, possibly exceeding 8 hours per day.
- Ability to sit for an extended period.
- Ability to frequently and accurately communicate with employees, customers, and vendors in person, via the telephone or by email.
-
Account Manager- Madison/Milwaukee
2 days ago
Applied Tech Madison, United States· The Account Manager supports the clients as they transition from sales prospects to active users of our product. The incumbent will be highly motivated and with a customer-centric mindset. This role will be an essential part of our team, collaborating closely with our Strategi ...
-
Senior Financial Manager
4 weeks ago
Milwaukee Madison, United StatesSenior Financial Manager - Combined Courts · Tuesday, May 7, 2024Interested in joining Milwaukee County? · Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day. · Milwaukee County oversees operations f ...
-
Sales Account Manager
3 weeks ago
Complete Office of Wisconsin Wisconsin, United StatesComplete Office is a distributor of business products (office, furniture, janitorial, food service, and breakroom supplies) in the state of Wisconsin with over 150 local employees. Established in 1975, Complete Office continues to grow with local headquarters in Germantown and br ...
-
LocumJobsOnline Madison, United States Full timeLocumJobsOnline is working with CompHealth to find a qualified Obstetrics and Gynecology MD in Milwaukee, Wisconsin, 53215 · About The Position · An OB/GYN opportunity is available with a multi-specialty group in Milwaukee, Wisconsin. The incoming physician will have 32 patient c ...
-
Manufacturing Process Engineer II
6 days ago
DSJ Global Wisconsin, United StatesTitle: Manufacturing Process Engineer II · Industry: Consumer Goods · Location: Greater Milwaukee, WI · This is an exciting opportunity to work with a Global Producer of Consumer Products in a beautiful location located right on Lake Michigan. With your knowledge in Process and C ...
-
Certified Registered Nurse Anesthetist
2 weeks ago
LocumJobsOnline Madison, United States Full timeLocumJobsOnline is working with CompHealth to find a qualified Anesthesiology CRNA in Neenah, Wisconsin, 54956 · About The Position · Please ask for David Siegel at or when inquiring about this job This is a picturesque Wisconsin community renowned for its outdoor recreational a ...
-
Administration Manager
2 weeks ago
Stafford Rosenbaum LLP Madison, United StatesStafford Rosenbaum LLP is seeking an Administration Manager to join its Madison, Wisconsin office. The Administration Manager is responsible for overseeing the general office operations and the supervision of the firm's IT staff, receptionists, and the Office Services Department ...
-
Accounts Receivable Specialist
1 day ago
The QTI Group Madison, United StatesThe QTI Group has partnered with an industry leader in the roofing repair sector to hire their next Accounts Receivable Specialist. The AR Specialist will be responsible for performing daily collections activities to follow up on outstanding balances. This role will work closely ...
-
Director of Preconstruction
2 weeks ago
Connect Search, LLC Wisconsin, United StatesJoin Our Client as an Estimator and step into a dynamic role where you'll craft the blueprint for success. Your mission: to transform project estimates into profitable realities, all while maintaining the highest standards of integrity and professionalism. · At Our Clients firm, ...
-
Real Estate Attorney
3 weeks ago
MWH Law Group LLP Madison, United StatesAbout Us: · At MWH Law Group LLP, we are committed to providing exceptional legal services to our clients while fostering a collaborative and supportive work environment for our team. We understand that the service we deliver to our clients is what our reputation and brand is bas ...
-
LocumJobsOnline Madison, United States Full timeLocumJobsOnline is working with CompHealth to find a qualified Gastroenterology MD in Kenosha, Wisconsin, 53143 · About The Position · The city of Kenosha has miles of shoreline access, including beaches at five lakefront parks. It provides an array of recreational and cultural o ...
-
Commercial Property Field Claim Adjuster
2 weeks ago
American Family Mutual Insurance Company Madison, United StatesInvestigate and maintain commercial property claims, focused on residential structures. Determine liability, secure information, review coverages, arrange appraisals, and settle claims. · You will report to a Manager. You will work in the field and handle moderately complex comm ...
-
Construction Project Manager
3 weeks ago
Insight Global Madison, United States6 month contract to hire opportunity · compensation is based on qualifications like: years of experience, education, certifications, etc · Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law. · Must haves: · 5+ y ...
-
Project Manager
4 weeks ago
Connect Search, LLC Madison, United StatesAbout Company · We are an ENR top ranked Design-build GC founded over 100 years ago in the Milwaukee area with a second office in Madison. We are one of the most reputable contractors in Wisconsin and the Midwest. Our success comes from maintaining a welcoming culture and bringin ...
-
Director of Operations
2 weeks ago
RHI DVA Renal Healthcare, Inc Wisconsin, United States Full time719 Bunny Trl, Sun Prairie, Wisconsin, , United States of America The Role You'd Play: · DaVita is dynamic, growing and entrepreneurial. We are seeking an ambitious, experienced leader to guide the regional operations for our Greater Milwaukee area. This particular region encom ...
-
HR and Procurement Analyst
2 weeks ago
CRG Wisconsin, United StatesHR and Procurement Analyst · Summary: · Our client, best known for their plumbing products including showers, sinks, and toilets, is seeking an experienced HR and Procurement Analyst to join their team. The ideal candidate will have experience in HR, Analytics, Procurement, and ...
-
Corporate Compliance Supervisor
6 days ago
Hy Cite Madison, United StatesJOB TITLE: Corporate Compliance Supervisor · REPORTS TO: Director of Compliance – Global · JOB LOCATION: We are open to hybrid candidates from Madison, Chicago, Milwaukee, the Fox Cities, and surrounding areas. The role requires onsite visits to our Madison, WI Headquarters. · OB ...
-
Soliant Madison, United StatesMinimum 1+ years pharmacy experience required. · Are you an experienced pharmacist seeking a new opportunity to apply your skills and make a difference in a dynamic healthcare environment? We are looking for a dedicated travel pharmacist to join our team in Wisconsin. This role o ...
-
Corporate Compliance Manager
3 weeks ago
Hy Cite Madison, United StatesJOB TITLE: Corporate Compliance Manager · REPORTS TO: Global Director of Compliance · LOCATION: We are seeking hybrid candidates in Madison, Chicago, Milwaukee, the Fox Cities and surrounding areas. We are willing to offer relocation to Madison, WI for nationwide applicants · Hy ...
-
Site Engineer
6 days ago
JP Cullen Madison, United StatesWhy JP Cullen? · We specialize in the "Tough Jobs" no one else can do. And we need the "Site Engineer" with the right teamwork skills to get even the most difficult jobs done on-time, in budget, every time. We have exciting new project opportunities for those looking stay in Madi ...
Account Manager- Madison/Milwaukee - Applied Tech
Description
Job Description
Job DescriptionDescription
The Account Manager supports the clients as they transition from sales prospects to active users of our product. The incumbent will be highly motivated and with a customer-centric mindset. This role will be an essential part of our team, collaborating closely with our Strategic Account Managers and internal teams, with the primary goal of ensuring our clients are highly satisfied. While reporting to the Director of Client Success, the Account Manager will be focused on customer loyalty and building close long-term relationships with Applied Tech while keeping Applied Tech's core values in mind.
We prefer the candidate to be located in Madison or Milwaukee, however, we will be open to remote location if you are the one and only amazing candidate for this role
Primary Responsibilities
Education and Qualifications
Compensation
Soft Skills
Excellent Communication Skills
You will be interacting with customers and your team on a regular basis and need to have excellent verbal and written communication skills to build and maintain relationships.
Planning/Organization
Able to organize incoming requests for work from multiple sources and plan projects without well-defined goals, maintaining day to day productivity with few requests for help.
Process Management
Understands and follows established processes. Able to adapt to ongoing changes in processes, priorities, tasks, and workload. Able to help develop and define processes and process improvement for Applied Tech.
Analytical and Problem-Solving
You should be able to analyze data, identify trends and issues, and use critical thinking and problem-solving skills to resolve customer issues.
People Skills/Conflict Management
Strong interpersonal skills for effective interaction with our clients, third parties, and teammates. Able to demonstrate confidence in high-pressure situations and resolve conflicts.
Adaptability
You should be able to adapt to changing situations and be flexible in your approach to customer success.
Physical Requirements
Note: This job is not to be all-inclusive. Employees may perform other related duties as request to meet the ongoing needs of the organization.
