Server - Gjelina La - Los Angeles, United States - Gjelina Group

Gjelina Group

Verified Company

Los Angeles, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Server
Salary Range: 16.78 per hour + Tips + Mandatory Service Charge

ABOUT US:

We define hospitality as 'warmth to strangers' and believe it has a place in any business and across all positions.

We are a group who are interested in creating diverse hospitality experiences - whether a hotel, a pizza slice shop, a grocer, flower shop, home goods store, bakery, or restaurant - we are passionate about it all.

Regardless of whether your position is in retail, wholesale, maintenance, driving, events, design, accounting, HR or food & beverage - we enjoy working with people who want to work in an environment that defines hospitality the way we do and are curious to learn more about the different types of businesses we offer.

Job Summary:

As a team member of the Gjelina Group, every role is key in our mission to consistently create thoughtfully nuanced experiences for guests in each of our locations.

We ask all of our team members to participate in knowledgeable and respectful communication with guests and each other, coming to work with a desire to learn and work together.

Each position in our team requires teamwork, a flexible schedule, an ability to stay calm within a busy environment, the ability to multitask and stay organized.

The Server is the main point of contact with guest interaction.

The Server maintains the attitude and energy of bistro service while cultivating a fine dining experience with exceptional food and beverage knowledge.

Passion for hospitality and food leads their ability to navigate guest interaction and service with grace.

Duties & Responsibilities of the Job:

Report for duty on time, clocking in for your shift using the timeclock
Manage your time including taking rests and meal breaks in compliance with state Labor Law; keeping managers informed when you leave the floor
Maintain high standards of appearance and hygiene at all times, that includes clean hair, nails, and no heavy perfumes or colognes
Adhere to all health, safety, alcohol control and sanitation protocols
Know our regulars and encourage new guests to become regulars by establishing a rapport that includes the guests' likes and dislikes
Organize, clean, and maintain all server stations
Clearly communicate with all service staff and management throughout your shift to ensure smooth and efficient service
Prepare the floor for opening and closing of each shift; stocking, cleaning, preparing
Attend to guest needs throughout the dining room; coursing food orders and sending through the POS
Run food, drinks, and bus tables in your section throughout service
Complete all assigned side work pre and post shift
Attend trainings and preshift meetings
Responsible for indepth knowledge of the cocktail menu and wine list, assisting guests with ingredient knowledge, pairings, etc.
Responsible for indepth knowledge of food menu and ingredients in each dish, vendors and farmers, etc.
Responsible for communicating all guest allergies with a manager
Fully understand the floorplan, table numbers, and seat positions of the entire venue
Supporting the management team in all aspects of inhouse service and events

General Attributes:

To maintain a high customer service focus by approaching your job with our guests' satisfaction always in mind.
To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both guests and your colleagues.
To be decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done).
To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance.
To be flexible, responding quickly and positively to changing environments.
To maintain high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.

Knowledge, Skills & Attributes:

Must be organized, selfmotivated, and proactive with a strong attention to detail
Full knowledge of all inhouse food and beverage menus
Ability to use all relevant items of equipment
Understanding, knowledge, and ability to comply with safety, sanitation and food handling procedures
Ability to use the restaurant point of sale system
Ability to prioritize work activities, provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner
Ability to keep calm when faced with any unusual situations
Ability to perform the essential functions of the job

Physical Demands & Work Environment:

Must be able stand, lift, bend, and walk for extended periods of time (812 hours)
Must be able to move, pull, push, carry or lift up to 50 pounds on occasion and 30 pounds regularly
Must be able to climb sets of stairs, repetitively, throughout a shift
Must be abl