Member Services Liaison, Vacation Club - Anaheim, United States - Disney

Disney

Verified Company

Anaheim, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Member Services Liaison, Disney Vacation Club (Anaheim, CA), Full Time

Job ID

BR

Location

Anaheim, California, United States

Business
Disney Vacation Club

Date posted
May 22, 2024

Job Summary:

Join us at Disney Vacation Club as a Member Services Liaison

A Disney Vacation Club Member Services Liaison is an hourly non-union position responsible for delivering outstanding service to our Disney Vacation Club Members and Guests in our outstanding member-only lounges and at member-only events.

They will be stewards of the Membership experience providing individualized attention and unparalleled service to Members while also representing the highest levels of Disney service standards.

A Member Services Liaison will work in collaboration with and support the Operations Leadership, Sales, Parks, and Resort partners with a focus on safety while creating magical experiences through interaction In addition to demonstrating knowledge of Disney Vacation Club and Member benefits, a Member Lounge Liaison is also a knowledgeable Disney guide who can speak to a broad array of experiences and services available across our Parks and Resorts.

This position is located in our Theme Parks.

Responsibilities:

Represent Member Services as part of the overall Disney Vacation Club Team
Provide a comprehensive and varied range of services to our Disney Vacation Club Members and Guests visiting our Lounge spaces, including delivery of food & beverage elements; assistance with all facets of the Disney Vacation Club Member experience and conciergelike services, such as My Disney Experience planning, park tickets, dining reservations, and general park knowledge
Cultivate and maintain professional, yet personalized relationships with Disney Vacation Club Members
Demonstrate adaptability to the fluctuating needs of our operation and the requests of our Disney Vacation Club Members and Guests
Embody and personify our Diversity & Inclusion initiatives while demonstrating an unwavering dedication to promoting an environment where everyone is included and feels comfortable
Physical role requiring prolonged walking, standing, heavy lifting (max of 55lbs), pushing, pulling, bending, twisting, and kneeling
Able to accurately handle Chemicals and other cleaning supplies, following protocols set forth in location Material Safety Data Sheets (MSDS)
Follow Disneyland Resort and State Food Safety regulations and practices

Basic Qualifications:

Minimum two (2) years of Guest Service experience
Extensive knowledge of Disney Vacation Club Resorts and Amenities and Disney Parks and Resorts property, experiences, and products
Affinity for opportunities where you can be of service to others
Talent for developing relationships at all levels of the organization and building partnerships across different lines of businesses
Excellent written and verbal communication skills, as well as telephone etiquette
Capacity to handle conflict resolution and make decisions through balance of integrity and partner resourcing
Proficiency in basic computer functions to operate in a Windows environment and other technologies
Strong organizational, planning, and followthrough skills, along with attention to detail
Comfortable working in a fastpaced environment independently as well as with a group with the versatility to adapt working assignments
Available to work a flexible schedule that meets the needs of the business including evenings, weekends, holidays, and callin shifts

Preferred Qualifications:

Basic Food Safety Certification
Bilingual skills in: Spanish, English, Japanese, Portuguese and French

Additional Information:

The Walt Disney Company is an equal opportunity employer.

Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

KEYWORD:
WDWCasting, WDW Casting, Reservations, CallCenter