Shift Leader - Topsfield, United States - Dunkin' | Apres West Network
Description
As a Dunkin' franchise, we are committed to our employees as much as we are committed to our guests. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.The Carafotes/Serpa Network dba Dunkin' of Oxford, Southbridge, and Sturbridge, is looking for an upbeat, energetic and responsible person to join our team as a Shift Leader.
Benefits of working for our Franchise:
- 401(k) for eligible employees with a Company match up to 4%
- Paid vacation after 1 year of employment
- Health Insurance
- Earned Sick Time
- Employee Referral Bonus
- Holiday Pay
- Educational benefits
- Employee incentive & rewards program
- Network ServSafe & Food Allergen training & certification program
The Shift Leader is expected to:
- Role model exceptional guest service and effectively manage guest recovery.
- Ensure service with speed by setting goals and utilizing tracking tools, and through effective shift management and deployment planning.
- Ensure compliance with all Brand operational standards, as well as Network policies and procedure.
- Ensure restaurant meets and adheres to all mandatory food safety standards and guidelines.
- Maintain interior and exterior cleanliness at all times.
- Utilize the "Red Book" and/or similar tools to track required documentation.
- Maintain the calibration of all restaurant equipment to ensure product excellence.
- Drive sales through effective execution of marketing programs and initiatives.
- Manage effective cash control and loss prevention policies and procedures.
- Create a learning environment and recognize team members for demonstrating desired behavior and performance.
- Inspire and motivate team members and promote a positive working environment.
REQUIREMENTS:
- Provide excellent guest service; with a focus on service with speed and order accuracy
- Previous experience working in a cafe or quick service restaurant preferred
- Show passion about results by setting compelling targets and delivering on commitments
- Meet safety and sanitation standards
- Anticipate and understand guests' needs and exceed their expectations
- Have a positive attitude and work well in a team environment
- Demonstrate leadership skills
- Be reliable and punctual for shifts
Dunkin' sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.
We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day.
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