- Competitive compensation
- Comprehensive medical, dental, and vision coverage
- Life insurance policy
- 401k retirement plan
- Paid time off
- Special discounts for employees
- Opportunities for career advancement
- Interact with customers to identify their vehicle repair and service needs
- Enhance customer satisfaction by fostering strong relationships
- Uphold the company's standards concerning ethical conduct, professionalism, organization, customer care, and positive employee and community relationships
- Track the progress of each vehicle throughout the day and provide regular updates to customers
- Boost revenue by maximizing sales and implementing retail promotions
- Supervise technicians working on customer vehicles, ensuring efficient time management, parts procurement, and timely job completions
- Manage and engage in quality control processes
- Contribute to creating and documenting standard operating procedures as needed
- High school diploma or equivalent qualification
- Valid commercial driver's license and a clean driving record
- Formal training in service advisor skills, customer satisfaction, and quality management
- Prior experience as an automotive service advisor
- Proficiency in reading, writing, and speaking English fluently
- Ability to focus and accomplish tasks efficiently amidst interruptions
- Strong multitasking abilities
- Proficient in the use of computers and business equipment
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Service Writer - Birmingham, United States - Serra Nissan
Description
Job Summary:
We are currently seeking a Service Writer to become part of our team at a reputable automotive company. The ideal candidate should possess hands-on experience as an automotive service advisor along with a valid driver's license. In this role, you will engage with customers to assess their requirements, deliver exceptional customer service, and supervise quality assurance.
Benefits:
Responsibilities:
Qualifications:
About Us:
Based in Birmingham, Alabama, the Serra Automotive Group stands as one of the leading automotive dealer groups in the country. With a strong presence across Central Alabama and Michigan, we proudly represent some of the finest automotive brands globally. Our core mission revolves around offering a superior automotive purchasing and ownership experience to all, and we continuously seek dedicated team members to support us in achieving this goal.
We embrace diversity and maintain a workplace free of discrimination or harassment based on various factors, including race, color, religion, age, gender, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic according to applicable laws.
