Insurance Customer Service Representative - West Palm Beach, United States - Lebrun Insurance Agency, Inc
Description
Join Lebrun insurance agency, Inc, a reputable insurance agency located in the beautiful city of West Palm Beach, Florida. We are committed to providing exceptional customer service and building long-lasting relationships with our clients. As an Insurance Customer Service Representative, you will be the first point of contact for our valued policyholders.
In this role, you will have the opportunity to make a positive impact by assisting clients with their insurance needs, answering inquiries, and resolving any issues they may have.
At Lebrun insurance agency, Inc, we believe in creating a warm and inviting atmosphere where employees feel valued and supported.
Salary:
$ $ per year
Benefits
Annual Base Salary + Bonus Opportunities
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Paid Time Off (PTO)
Hands on Training
Retirement Plan
Tuition Reimbursement
Responsibilities
Customer Support:
Address inbound calls and provide exceptional customer service, resolving inquiries and issues promptly and professionally.
Policy Management:
Update and maintain client accounts, ensuring accurate and timely information.
Documentation:
Accurately record and document client interactions and transactions for future reference.
Communication:
Communicate effectively with clients, insurance agents, and other team members to provide comprehensive assistance.
Problem-Solving:
Identify and solve complex customer problems and concerns, ensuring customer satisfaction.
Requirements:
Customer Service Experience:
Prior experience in a customer service role, preferably in the insurance or financial industry.
Excellent Communication Skills:
Strong verbal and written communication abilities, with a focus on delivering clear and concise information to customers.
Detail-Oriented:
Ability to accurately process and record information and perform tasks with a high level of attention to detail.
Problem-Solving Skills:
Proven ability to identify and resolve customer issues in a timely and efficient manner.
Adaptability:
Willingness to learn and adapt to changes in policies, procedures, and technology.
Team Player:
Ability to work collaboratively with colleagues to achieve team goals and deliver exceptional customer service.
Company Description
Property & Casualty Insurance
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