Expert Ev Customer Advisor - Oakland, United States - PG&E Corporation

PG&E Corporation

Verified Company

Oakland, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Requisition ID # 157617

Job Category:
Customer Support / Operations

Job Level:
Individual Contributor

Business Unit:
Engineering, Planning & Strategy

Work Type:
Hybrid

Job Location:
Oakland

Department Overview

The Clean Energy Transportation (CET) group is focused on accelerating the adoption of clean vehicles in California and has an ambitious goal of electrifying 3 million vehicles by 2030.

CET leads a ~$0.6B portfolio of transportation electrification (TE) programs to increase the adoption of clean vehicles in California as we work to address one of the largest contributors to climate change - and we need a motivated, organized strategic thinker to help us expand this portfolio.

We serve PG&E's customers by deploying electric vehicle programs to increase access to charging infrastructure, reduce total cost of electric vehicle ownership, educating our customers and pursuing innovative strategies to unlock additional benefits to EV drivers and the grid.

Team Overview:

PG&E believes that if properly managed, EVs can provide a quadruple value stack of reliability, resiliency, affordability, and lower GHG emissions for the grid and for our customers.

The first step in achieving that vision is facilitating the transition to electric vehicles for our customers by simplifying the process, educating customers on the benefits of EVs, and connecting customers to available resources and incentives.

CET's EV Customer Programs team manages a robust portfolio of EV programs and contributes to the overarching strategy for finding solutions to customer barriers to EV adoption.

Position Summary

CET's TE Advisory Services programs will include information and resources related to site selection, fleet electrification planning, rate selection, load management, vehicle to grid integrations, and everything in between.

The program will rely heavily on internal cross collaboration efforts with BES, Service Planning and Design, Distribution Planning, Vehicle to Grid Implementation, Marketing, and IT.

The role is classified as hybrid (0-3 days per week in office), working primarily from your remote office and in-person in the Oakland General Office to attend team meetings or as business needs require.

A reasonable salary range is:

Bay Area Minimum:
$118,000.00

Bay Area Maximum:
$188,000.00

Job Responsibilities

Implement PG&E's acquisition strategy and lead generation for customer participation in the TE Advisory programs by medium-and-heavy duty fleets
Develop a deep understanding of the various factors involved in fleet electrification and further customer's knowledge of the process and PG&E's role within it, explain program benefits, and tailor presentations/tool demonstrations to fit unique customer scenarios
Help develop and refine customer facing resources and tools
Research and communicate emerging regulatory issues (i.e., CARB vehicle regulations) and emerging policy issues relevant to lead generation for Clean Transportation programs
Ensure timely and accurate data entry and documentation of project information across various tools, including Salesforce, Excel, Power BI
Foster a collaborative and speak up culture that drives transparency
Resolve day-to-day operational issues related to program, customer satisfaction, and internal coordination
Ensure high customer satisfaction in end-to-end customer journey

Knowledge, Skills and Abilities

Detail oriented with excellent organization and time management skills
Excellent presentation, written, and verbal communication skills
Subject matter expertise and/or established relationships with stakeholders in one or more high-impact areas within Clean Transportation, including Fleet electrification and total cost of ownership analysis
Knowledge of distribution planning and/or operations and associated technologies
Background in solving complex problems, effectively articulating an action plan the results
Demonstrated ability to manage multiple assignments simultaneously, prioritize and deliver quality results on time
Experience working with one or more of the following stakeholders: customers, vehicle/EVSE OEMs, engineering design firms, TE consulting firms, fleets, and utilities

Ability to develop working relationships with customers and business partners ensuring that work plans and operations are coordinated, aligned and support attainment of department and company goals and objectives.

Work independently and in support of the broader team
Experience managing a large volume of work with many stakeholders
Ability to represent the company with customers or industry representatives, as needed
Ability to work constructively, collaborate, drive progress and resolve challenges across internal and external stakeholders
Knowledge of regulations and regulatory agencies that impact electric vehicles
Ability to work in a sometimes-ambiguous environment
Ability to make intense, demanding work fun
Ability to work independently in a f