Box Office Team Member - Rosenberg, United States - The Sports Facilities Companies

The Sports Facilities Companies

Verified Company

Rosenberg, United States

5 days ago

Posted by:

Mark Lane

beBee recruiter

Description

BOX OFFICE TEAM MEMBER - Fort Bend Epicenter

Sports Facilities Management, LLC

LOCATION: Rosenberg, TX_

DEPARTMENT:
EVENTS

REPORTS TO:
EVENT MANAGER

STATUS:
PART-TIME

ABOUT THE COMPANY:

Fort Bend is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Rosenberg, TX.

You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Fort Bend is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities.

We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth.

Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

***: The Box Office Guest Services Team Member provides the first point of contact for all guests. The Team Member will handle all tickets for public and private events held at the Epicenter or any other designated facility as necessitated by promoters renting the facilities.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

Courteously engaging with the public face-to-face or via telephone
Provides information to the public regarding tickets and facility
Manages the "willcall" portion of the box office
Assists guests with ticketing issues and complaint resolution
Reprints orders as needed
Maintains a professional and polite relationship with team members, clients, and the public
Maintains work area in a professional, neat and clean manner
Assists all event team members and management with any additional duties
Adheres to all policies and procedures of the facility

MINIMUM QUALIFICATIONS:

High school diploma or equivalent
Ability to follow oral and written instructions
Ability to effectively communicate with guests
Ability to make rational decisions and assist customers with problemsolving
Must be available nights, weekends, and holidays
Ability to work a flexible schedule and be prompt for scheduled shift
Must have customer service experience
Must have excellent verbal and written communication skills
Ability to work independently or in a group setting, accept responsibility for designated assignments and exercise judgement and initiative.
Ability to multitask and work in a high pressure and fast paced environment.
Acts as liaison between the facility and clients, ensuring al clients' requirements are met and facility rules, regulations and policies are adhered to.

WORKING CONDITIONS AND PHYSICAL DEMANDS: