Tri-lingual (Haitian Creole, Spanish & English) - Danvers, United States - Vine Homecare, Inc.

Vine Homecare, Inc.

Verified Company

Danvers, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary:

Responsibilities:

**Coordinates and performs all scheduling functions as detailed by the scheduling policy in accordance with client needs, employee qualifications and availability.

*Fills all accepted cases and to inform and seek Team Leader's counsel and intervention when shifts are not filled.

*Ensure all shifts are filled in order to meet patient's needs and maintain/increase revenues.

*Constantly responds to changes in caregiver work schedules as necessary, especially call-out and time off request.

*Counsels employees regarding policies and procedures and answer questions from field staffing regarding their schedules.

*Documents changes in client service hours, performance issues relating to clients, employees and every communication between the case managers, client or family member.

*Informs the administrator or office manager of any known personnel problems, client complaints and scheduling concerns that will impart overall department/agency operations.

*Receives daily reports at the beginning of each business day from the On-Call Coordinator regarding any scheduling or staffing activity occurring outside routine office hours.

*Gives daily reports at the end of each business day to the On-Call Coordinator regarding scheduling or staffing activity that differs from the supplied printed schedule.

*Conduct all business calls and interactions with proficiency, accuracy, and in a professional manner.

*Provide prompt response to client or referral source regarding department/agency services, associated fees, and availability of staff.

*Files all incoming documents timely and efficiently keeping all HIPPA information secured.

*For new referrals, call client to ascertain when and time to provide services and discuss briefly the service plan.

*Follow-up phone call to the client after services has been rendered by the worker to gauge client level of satisfaction with our service and the worker also.

*Calls answering service at the beginning of each business day and obtains any information reported outside routine office hours, communicates any pertinent information, and confirms the specific individual on call.

*Ensures receipt of appropriate paperwork including time slips and all supporting documents from field staff.

*Ensures timely verification of authorized hours of care to ensure that scheduled services have been delivered in order to expedite the billing process.

*Participates in Quality Improvement process and assists supervisor in data collection and compilation on an ongoing basis.

*Notifies the administrator of emergencies, sickness, and other imminent occurrences that may affect the client or worker caseload as quickly as possible relative to the event's occurrence.

Qualifications/ Requirements:

High school diploma, equivalent GED or Associate Degree preferred)

*Fluent in Haitian Creole, Spanish and English

*Basic knowledge of Computer Skills.

*Ability to handle multiple tasks efficiently and timely.

*Must have good customer service skills.

*Ability to function independently and demonstrate initiative.

*Team player with an 'all hands-on deck' attitude.

*Exceptionally strong work ethic.

*Ability to work independently and meet fast paced, established deadlines

Pay:
From $25.00 per hour

Expected hours: 40 per week

Benefits: