- Liaison between Client Care Management (CCM) and Supply Chain Management (SCM)
- Prioritizes effectively and in accordance with corporate objectives
- Weekly collaboration meeting with CCM and SCM to maximize sales orders and outbound logistics to ensure on time delivery
- Work with CCM to maximize product availability and ensure timely MOQ
- Complete billing as SCM post GI/POD
- Manage and distribute Order Management Reports for RDC and FDC sales orders
- Work with NTK sales team on RDD and shipping requirements
- Special projects as assigned
- Detail-oriented and time management skills
- Strong interpersonal skills
- Effective communication skills – oral and written
- Ability to learn and retain product-specific information and communicate the features and benefits to customers
- Computer literate with knowledge of all Microsoft Office applications
- Proficient skills in Microsoft Excel preferred
- Bachelor's or Associate degree in Business Management or related field (preferred)
- Three to five years industry experience within customer service and/or operations (preferred)
- 401(k)
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Monday to Friday
- No weekends
- Bachelor's (Preferred)
- Customer service: 3 years (Preferred)
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2 weeks ago
Description
*Position Overview:Order Management Specialists are responsible for all aspects of a sales order.
This includes but is not limited to ensuring meeting freight requirement (MOQ), releasing to Supply Chain Management, providing & requesting delivery dates (RDD) when available, tracking sales order statuses, and invoicing.
The Order Management Specialist works with other departments as needed to manage customer satisfaction.*Essential Duties and Responsibilities:
Experience:
Monday to Friday 8 AM to 5 PM
Overtime may be required occasionally
*Working Environment*:
In-office
*Travel:
Ability to travel as required (less than 20%)
Job Type:
Full-time
Pay:
$ $24.00 per hour
Benefits:
Schedule:
Education:
Experience:
Microsoft Excel: 1 year (Preferred)
Work Location:
In person
