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Hayward

    Customer Service Agent - Hayward, United States - DGX - DEPENDABLE GLOBAL EXPRESS, INC.

    DGX - DEPENDABLE GLOBAL EXPRESS, INC.
    DGX - DEPENDABLE GLOBAL EXPRESS, INC. Hayward, United States

    1 week ago

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    Description

    **Job Listing: Customer Service Agent**

    Location: Hayward, CA

    Job Category: Administrative Support

    Position Type: Full Time

    FLSA Status: Hourly

    Department: Customer Service

    Position Description:

    Job Summary:

    Responds to customer service and rate quote inquiries in a proactive manner in order to provide the highest level of service, ensuring total customer satisfaction.

    Job Responsibilities:

    Determines all internal/external customer requests (i.e. billing problems, billing disputes, tracing problems, POD request or other administrative functions) are promptly and properly answered/resolved within 48 hours of receipt.

    Enters bookings into the system when called or emailed in from the customer.

    Prepare any special billing information requested.

    Investigates problems noted with customers, responds and takes corrective action to avoid similar problems in the future.

    Investigates cubing discrepancies and determines who is correct then forwards the results of any "judgmental" situations with respect to its dock errors or changes for billing purposes to the Customer Service Manager for review and ultimate resolution should it exceed Supervisor authority.

    Recommends steps to strengthen procedures in any given area of Customer Service when the procedures in effect are noted to be inadequate or weak.

    Supplement training to sales and rate personnel (as assigned).

    Rate of Pay $ $22.00 per hours based on qualifications

    Preferred Qualifications

    2+ years of transportation

    3+ years of customer service '

    Proven customer support experience

    Strong phone contact handling skills and active listening

    Customer orientation and ability to adapt/respond to different types of characters

    Excellent communication and presentation skills

    Ability to multitask, prioritize and manage time effectively

    High school diploma; college degree preferred

    We are proud to offer the following benefits :

    Bonus (discretionary)

    401(k)

    Free Dental insurance for employee

    Disability insurance

    Employee assistance program

    Free Health insurance for employee

    Free Life insurance

    Paid time off (vacation & sick)

    Vision insurance

    FSA

    Voluntary Benefits (Hospital, Accident, Life and Critical Illness)

    COVID-19 viral tests (PCR) with negative results will be required as a pre-employment policy (post-job offer) before entering the worksite.

    Strict COVID protocols. Daily temperature testing, social distance, must wear a mask at all times, and daily clean

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