Hotel General Manager - Chicago, United States - AC Chicago
3 weeks ago
Description
Description
We're on the lookout for a dynamic, driven individual to step into the role of General Manager at the vibrant AC Hotel by Marriott Downtown Chicago.
As a pioneer in Marriott's launch of the AC Hotel brand in America, this exceptional destination, located just a stone's throw from the iconic Magnificent Mile, boasts 224 rooms and a track record of service excellence.
Part of Milwaukee based Marcus Hotels & Resorts, this opportunity not only promises to guide the future triumphs of the AC Hotel Chicago, but also provides a pathway for personal career success and advancement within our esteemed company.
***What you will be doing:
- Ensure achievement of the property vision through well thought
- out strategies, appropriate planning, and actions.
- Create and maintain a customerfocused operation which excels in providing superior guest service and satisfaction.
- Ensure the hotel and its staff actively engage in and support the community to include the GM's involvement as a leader on committees, boards and/or other civic organizations.
- Consistently deliver accurate forecasting and timely adjustments as required in staffing and other cost centers to ensure profit integrity.
- Initiate new programs and revenue generating opportunities in response to evolving market conditions, ownership requests, and/or other factors.
- Actively participate in sales presentations, property tours, and customer meetings to ensure your team consistently exceeds client expectations.
- Closely monitor the recruitment, development, mentorship, and performance management of associates.
- Act as role model of the culture to include effectively defining and integrating culture initiatives into hotel operations.
- Inspire and direct the creation of appropriate programming and initiatives to drive operational and service excellence.
- Oversee associate relations and provide leadership for all staff members.
- Overall financial oversight and support of the accounting function.
- Manage by "walking the hotel" and inspecting guest rooms, public areas, back of house, kitchens, outlets, spa facilities and outside of the property to ensure it maintains a high level of cleanliness and an overall firstclass appearance.
- Investigate and ensure corrective actions are in place for all deficiencies found via internal/external audits, property walkthroughs, safety inspections, guest or associate complaints, associate opinion surveys, etc.
- Other duties as assigned.
What we are looking for:
- Team
- oriented and people
- centric
- Bachelor's degree or equivalent background preferred
- Urban experience (particularly within the downtown Chicago market) preferred
- Exceptional attention to detail
- Proven history of associate engagement, development and success
- Strategic thinker as it relates to business leadership and revenue management
- Proven track record as a brand and industry ambassador within ones market and community
- Proficient at continuously gathering/analyzing competitive market intelligence
- Capable of clearly communicating goals and objectives as well as inspiring hotel associates and leadership team to achieve those goals
- Strong results orientation, i.e., delivering both timely and quality outcomes
- Ability to develop annual business plans/budgets and effectively drive and monitor performance against said plans/budgets
- Strong financial acumen and understanding of P&L statements, property financials, forecasts, capital expenditure requests, etc.
- Honest, trustworthy, discreet and careful with confidential information
- Excellent verbal and written communication skills
- Entrepreneurial savvy with an ability to drive creativity and innovation in others
- Ability to read, write and speak English at a native level
What is in it for you?
- Medical, dental, vision and life insurance offered after one month
- Participation in a matching 401k after one month
- Potential for annual incentives based on property and personal performance
- A generous Paid Time Off (PTO) program
- Standard Hotel Executive privileges
- Discounts at Marcus Hotels & Resorts & Marriott worldwide locations
- Marriott branded training and development
- Opportunity to learn, grow and transfer within Marcus Hotels & Resorts
Who We Are
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60 year history of operational and service excellence.
Note:
This document describes the general nature and level of work required. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The AC Hotel Chicago and Marcus Hotels & Resorts are Equal Opportunity Employers
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