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DIR, DINING SERVICES I
3 days ago
Compass Group USA Inc Woodland Hills, United StatesFlik Hospitality Group · Salary: 95-105k · Other Forms of Compensation: · What makes FLIK click · What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know ho ...
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Adjunct - FY24 Head Women's Softball Coach
2 weeks ago
Los Angeles Community College District Woodland Hills, United StatesLOS ANGELES COMMUNITY COLLEGE DISTRICT · PROFESSIONAL OPPORTUNITIES · PART-TIME POSITION · HEAD WOMEN'S SOFTBALL COACH · JOB DESCRIPTION · Los Angeles Community College seeks a non-tenure track Head Softball Coach to manage and build the softball program and to teach fall and s ...
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Adjunct - FY24 Child Development Teacher
2 days ago
Los Angeles Trade Technical College Woodland Hills, United StatesLOS ANGELES COMMUNITY COLLEGE DISTRICT · PROFESSIONAL OPPORTUNITIES · PART-TIME POSITION · Child Development Center Teacher · APPLICATION CLOSING DATE: Open Until Filled · The Los Angeles Community College District (LACCD) is the largest community college district in the Uni ...
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Adjunct - FY24 Head Women's Basketball Coach
2 weeks ago
Los Angeles Community College District Woodland Hills, United StatesPROFESSIONAL OPPORTUNITIES · PART-TIME POSITION · ADJUNCT - FY24 HEAD WOMEN'S BASKETBALL COACH (WALK-ON) · APPLICATION CLOSING DATE: Open Until Filled · The Los Angeles Community College District (LACCD) is the largest community college district in the United States and one o ...
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Veterinary Hospital Administrator
2 weeks ago
ACCESS San Fernando Valley Woodland Hills, United States· Position at ACCESS San Fernando Valley · ACCESS San Fernando Valley is seeking an experienced Veterinary Hospital Administrator to join our growing team · *Veterinary Hospital management experience required* · As our hospital leader, you will play a pivotal role in ensuring ...
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Hospital Administrator II
2 weeks ago
VCA Animal Hospitals Woodland Hills, United States**VCA Veterinary Specialists of the Valley (VSV)** is looking for an experienced Hospital Administrator to join our team We are a well-established, 24-hour Emergency and Specialty Hospital in beautiful Southern California. We are a high-volume, state-of-the-art specialty referral ...
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Hospital Administrator
2 weeks ago
VCA Animal Hospitals Woodland Hills, United States**VCA Veterinary Specialists of the Valley (VSV)** is looking for an experienced Hospital Administrator to join our team We are a well-established, 24-hour Emergency and Specialty Hospital in beautiful Southern California. We are a high-volume, state-of-the-art specialty referral ...
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Los Angeles Community College District Woodland Hills, United StatesLOS ANGELES COMMUNITY COLLEGE DISTRICT · PROFESSIONAL OPPORTUNITIES · PART-TIME POSITION · Adjunct - FY25 Women's Head Soccer Coach · APPLICATION CLOSING DATE: Open Until Filled · The Los Angeles Community College District (LACCD) is the largest community college district ...
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Adjunct - FY24 Child Development Teacher
6 days ago
Los Angeles Community College District Woodland Hills, United StatesLOS ANGELES COMMUNITY COLLEGE DISTRICT · PROFESSIONAL OPPORTUNITIES · PART-TIME POSITION · Child Development Center Teacher · APPLICATION CLOSING DATE: Open Until Filled · The Los Angeles Community College District (LACCD) is the largest community college district in the Uni ...
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Move-in Coordinator
2 weeks ago
The Variel of Woodland Hills Inspired Senior Living Woodland Hills, United StatesThe Move-in Coordinator works in accordance with the established policies and procedures of the community and/or specific instruction from the Marketing and Sales Director. The Move-in Coordinator performs all the necessary functions of ensuring a successful move-in of all future ...
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Veterinary Hospital Administrator
1 day ago
ACCESS San Fernando Valley Woodland Hills, United States**ACCESS San Fernando Valley is seeking an experienced Veterinary Hospital Administrator to join our growing team** · **Veterinary Hospital management experience required** · As our hospital leader, you will play a pivotal role in ensuring our operations run smoothly and our furr ...
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Hospital Administrator Ii
3 weeks ago
VCA Animal Hospitals Woodland Hills, United States**VCA Veterinary Specialists of the Valley (VSV) **is looking for an experienced Hospital Administrator to join our team We are a well-established, 24-hour Emergency and Specialty Hospital in beautiful Southern California. We are a high-volume, state-of-the-art specialty referral ...
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Executive Director
2 weeks ago
YMCA of Metropolitan L.A. Los Angeles, United StatesJob Description · Job DescriptionThe YMCA of Metropolitan Los Angeles is not only the premiere non-profit in Los Angeles, it is also a great place to work. Make a difference in your community and meet like-minded individuals. With twenty-six branches, three camps and over fifty c ...
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Canyons School District Reseda, United States Part timeSalary: $37.00 Hourly · Location : College of the Canyons - Valencia, CA · Job Type: Short-Term Employee · Job Number: · Division: Human Resources · Department: Human Resources · Opening Date: 04/01/2024 · Closing Date: 6/30/2024 11:59 PM Pacific · Description · The Santa ...
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Director, Canyons Promise
1 day ago
Canyons School District Reseda, United StatesSalary: $10, $11,206.00 Monthly · Location : College of the Canyons - Valencia, CA · Job Type: Classified Administrator · Job Number: · Division: Student Services · Department: Student Services · Opening Date: 06/04/2024 · Closing Date: 7/3/2024 11:59 PM Pacific · Descrip ...
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Workers' Compensation Coordinator
4 days ago
Canyons School District Reseda, United StatesSalary: $6, $7,505.00 Monthly · Location : College of the Canyons - Valencia, CA · Job Type: Classified Represented · Job Number: · Division: Human Resources · Department: Human Resources · Opening Date: 05/13/2024 · Closing Date: 6/11/2024 11:59 PM Pacific · Description ...
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On-Call Tennis Concierge
2 days ago
Riviera Golf & Tennis, Inc Pacific Palisades, United States:Position Title: Tennis Concierge · Department: Tennis Admin · FLSA Designation: Non-Exempt (Hourly) · Directly Reports To: Director of Operations & Events · Indirectly Reports To: Director of Tennis · Supervisor: Assistant Tennis Director · ABOUT THE POSITION · As a Tennis Conci ...
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Clinical Supervisor, BCBA
4 weeks ago
Hidden Treasures ABA Therapy Services Los Angeles, United StatesJob Description · Job DescriptionHidden Treasures uses an approach developed by world-class clinicians from highly rated institutions to provide best-in-class in-home care for children affected by Autism. We're putting families and children first by bringing ABA care to the home ...
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Inpatient Campus Administrator
2 weeks ago
Regal Medical Group, Inc. Northridge, United StatesJob Description · Essential Duties Responsibilities include the following : · Works collaboratively with campus medical directors, managers and staff working in concurrent review/Vital Care management/Prior Authorization Departments. Monitors and analyzes UM protocols and identif ...
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Medical Director, Risk Adjustment
2 weeks ago
Regal Medical Group, Inc. Northridge, United StatesJob Description · The Medical Director of Risk Adjustment is responsible and accountable for the performance of a specific region in terms of RAF score for all product lines that risk adjust and quality scores for all product lines. The Medical Director will be working with inter ...
Director, Reservations - Calabasas, United States - Crossroads Staffing
Description
Director Reservations Needed in CalabasasJob Description
The Director, Reservations is responsible for measuring, planning, and executing Contact Center operations, in alignment with the VP, Reservations.
Core duties include supervising the management teams of the department, evaluating current processes and enhancing methods, reviewing KPIs to have meaningful conversations for kudos and improvements, and overall continuous improvement of the customer experience.
Tactical emphasis is on customer care, quality assurance, workforce planning, counseling, coaching and training.Performance metrics include call efficiency, wrap time, low abandonment rate, high conversion rates, staffing utilization, acceptable turnover, upselling, and financial performance.
A commitment to excellence is demonstrated through continuous staff development programs enhancing employee engagement, service, knowledge, skills, and morale.The Directors success is measured by the organizations ability to provide high quality services while meeting KPIs, improving call performance, increased use of resources and adaptation of new proven technologies to increase efficiency, and achievement of metrics.
The leader in this role actively contributes to the overall company operational targets as well as the daily business decisions.
In the FIT Department, a majority of the calls are of an inbound nature, while in the Directs Department, most calls are outbound in nature.
The Director, Reservations, executes the vision for the operation ensuring the Contact Center meets customer and organization needs.The successful Director is continually engaged in leading and inspiring their team in developing and documenting best practices in the performance of all duties and responsibilities.
Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every call for maximum net reservation revenue.
Responsible for development and administration of business goals with operational stability. Deliver results againsSkills Required
5+ years of call center or sales exp. Supervisory exp. Exp managing KPIs and building a team. Ability to council employees and offer suggestions to mgmt. Background in managing schedules.
Skills Preferred
Travel, hotel or tour exp a plus
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