Director of Operations - New Haven, United States - Demitra Donuts

Demitra Donuts

Verified Company

New Haven, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Demitra Donuts _(a Dunkin Franchisee)_ is currently hiring
Director of Operations to join our growing management team. We currently operate 37 locations from the New Haven area to the Norwich area and are looking to grow

Whether you are looking to boost your career or are an experienced operator, we'd love to speak with you. Our Management Team members are an integral part of our business. America runs on Dunkin' but Dunkin' runs on our Inspired Team

What we offer:

Competitive Salary
Bonus Plan Potential
Auto allowance
Paid Time off
Great Benefits Including Company Sponsored Health/Dental and Voluntary Insurance options
401K Plan with Employer Match
Affordable College Degree Program through SNHU
Free Coffee & Donuts at work
Supportive environment that values your individual contributions to grow our portfolio
Great leadership team that all share a common goal to make us the employer of choice

Who we are looking for:

Positive Successful Leader to oversee a number of stores' operations and drive results
Best in Class Operator
Motivated Self Starter with great positive Energy to become an integral part of our field team
Previous Fast Food/Quick Service Restaurant/Multi-Unit Experience
Top Notch Interpersonal and leadership skills
Strong Verbal and written communication skills

Accountabilities:

Overall responsibility for a subset of restaurants and District Managers in the market
Ensure a happy and productive workplace where everyone values our mission and objectives by promoting our organization values and shaping a positive culture every day
Responsible for supporting the senior management team in all aspects of program growth
Ensures results are achieved by analyzing and reporting QSR metrics on a regular basis
Supports positive Guest Satisfaction through close interaction with restaurant leadership teams, ensuring that tools are used, and action plans are followed to deliver a bestinclass experience in all areas of guest interactions, including order accuracy, food quality and friendliness
Responsible for protecting brand standards in areas such as food safety, restaurant cleanliness, repair and maintenance
Lead, supervise and develop market Restaurant Managers and District Managers throughout the assigned network
Provides clear direction and structure for operating units by translating business strategy into daytoday execution of brand standards.
Accountable for recruiting, hiring, coaching, developing and assessing the operations team.
Accountable for driving sales and profitability in every store within the assigned territory

REQUIREMENTS

Successful previous experience in QSR Management and Multi Unit experience
Previous Drivethru/customer service experience
Provide excellent guest satisfaction, service speed, and product quality.
Show passion about results by setting compelling targets and delivering on commitments.
Meet safety and sanitation standards.
Anticipate and understand guests' needs and exceed their expectations.
Work well in a team environment
Strong leadership and organization skills
Fluent in English