JIRA Admin - Jefferson City, United States - Wipro

Description

THIS IS FULL-TIME EMPLOYMENT - CONTRACTORS WILL NOT BE CONSIDERED

APPLICANTS LOCAL TO JEFFERSON CITY, MO ENCOURAGED TO APPLY

Required Qualifications

• 6-8 years' experience in setting up and supporting Atlassian Products (Jira, Confluence, JSM etc.).
• Basic SQL and JQL query experience.
• Experience customizing workflows, setting up dashboards, and generating reports.
• Experience with Jira Service Desk.
• Experience working in an Agile/Scrum environment.
• Experience with scripting and programming such as Python will be added advantage.
• Willingness to work on a fast-paced team with a high-performance culture.

Experience managing a 1000 user environment is expected.

• Experience working with Plugins that we use like Script runner, R4J etc. could be an added advantage.
• Migration Leadership: Lead the migration of all Jira projects to the new SDLC, ensuring a smooth transition with minimal disruptions. Collaborate with cross-functional teams to gather requirements and implement the necessary changes for project migration.
• Configuration and Customization: Manage and customize Jira configurations to align with the new SDLC optimizing workflows and issue types. Implement automation rules and scripts to enhance efficiency and streamline processes.
• User Training and Support: Provide training and support to end-users on the new SDLC processes within Jira. Address and resolve user issues, ensuring a positive user experience throughout the migration.
• Documentation: Create and maintain comprehensive documentation for the new Jira configurations and processes. Document best practices and guidelines for users to follow in the post-migration phase.
• Integration Management: Collaborate with other tools and systems integrated with Jira to ensure a seamless data flow and integration with the new SDLC.
• Customize Jira workflows, fields, screens, and schemes to align with the agency's project management processes.
• Implement and manage plugins and add-ons to enhance Jira functionality.
• Configure new modules to meet agency needs.
• Administer user permissions and security settings to ensure appropriate access levels.
• Work closely with the Information Security Team to ensure a safe Atlassian environment.
• Troubleshoot user access issues.
• Work closely with the IT team on projects such as major upgrades, data migrations, automations, plugin selection, and integration with other system
• Provide ongoing support and training to solution users within the agency.
• Troubleshoot and resolve user issues related to Jira functionality.
• Create and maintain documentation on best practices and usage guidelines.
• Integrate Jira with other tools and systems used within the agency to facilitate seamless collaboration.
• Collaborate with other IT teams to ensure the proper functioning of integrations and data exchanges.
• Partner with stakeholders to update maps and assignments.
• Monitoring and Performance Optimization.
• Monitor solution performance and implement optimizations to ensure optimal efficiency.
• Conduct regular system health checks and address any identified issues.
• Plan and execute Jira software upgrades in coordination with the IT team.
• Test new features and functionalities introduced in vendor updates to ensure compatibility and optimal performance.
• Develop and maintain custom reports and dashboards to provide insights into project progress and team productivity.
• Writing and updating technical documentation such as user manuals, system documentation, RCA for Incidents and training materials.
• Collaborate with stakeholders to understand reporting requirements and implement solutions accordingly.
• Experience writing scripts or using other automation technologies to eliminate or reduce manual effort.
• Experience architecting new solutions to create transparency in automated dashboards leveraging data from the agile and product toolset.
• Experience with agile and product tooling (Atlassian products).
• Good collaborator with strong verbal and written communication skills.
• Understands and models' agile behaviors and concepts.
• Demonstrated continuous learner, with proven record of working with new technologies.