Endoscopy Scheduler - Lewiston, United States - Central Maine Healthcare
Description
At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.
Essential Duties:
- Serves as the champion of the patient experience
- Engages patients utilizing exceptional customer service practices in alignment with the Five Must Haves:
- Greet people with a smile, friendly eye contact and say hello.
- Take people where they are going, rather than point or give directions.
- Use key words at key times. "Is there anything else I can do for you?"
- Foster an attitude of gratitude. Round with reason and purpose.
- Obtains prior authorization information by working collectively with insurance companies and other partners.
- Schedules the procedure with the patient in accordance with the CMH scheduling guidelines which highlights the maximization of the scheduling process.
- Ensures endoscopy prerequisites have been scheduled and completed prior to date of scheduled procedure.
- Collaborates with the Providers, Nurse Leader, and support team to ensure the patient has a comprehensive understanding of their plan of care.
- Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.
- Interacts with all individuals in a consistent manner, providing attention, support, and assistance to foster an environment of exceptional personal service.
- Reviews the schedule in a timely manner to ensure that all scheduled procedures and equipment are aligned as appropriate
Education and Experience:
- High school diploma or equivalent.
- Preferred minimum of two years of work experience in directly communicating and providing service to patients or public preferred; preferably in a healthcare related field.
- Prior medical office experience, referral experience and knowledge of medical terminology preferred.
- Demonstrated proficiency with data entry/keyboarding.
Knowledge, Skills and Abilities:
- Excellent organizational and interpersonal communication skills.
- Ability to perform multiple tasks or activities simultaneously, provide quality patient service, prioritize and use critical thinking.
- Effectively communicate with patients in a supportive and tactful manner.
- Ability to remain calm in a busy or stressful situation.
- Represent the organization in a positive manner, support and encourages strong morale within the team and maintain effective, professional relationships with others.
- Ability to engage patients and team members utilizing the CMH Experience Standards:
- I am creating a warming, caring, and non
- judgmental environment
- I am actively listening and seeking information
- I am honest, truthful, and consistent
- I am respectful, treating all individuals with dignity and empathy
- I am serving as a role model, taking both initiative and ownership when appropriate
- I am working collaboratively and demonstrating teamwork
- I am resilient and adapt to change in positive ways
- Demonstrated ability to direct and triage in a highly fluid dynamic operational environment.
- Ability to collaborate with all layers of the management/ administration team.
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