Customer Service Associate - Lewisburg, United States - PlayPower

PlayPower
PlayPower
Verified Company
Lewisburg, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Description

Want to work for the world's leader in play design and equipment manufacturing?

Customer Service Associate

Are you a person with a passion for designing a unique play experience for all ages?

If this is you or someone you know, let's talk

Hours: 8am - 4:30pm

Job Location:
On-site at Playworld in Lewisburg, PA
***
Responsibilities Include:
  • Identify and assess customer needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts both US and International through open and interactive communication.
  • Provide valid, complete, and accurate information by using the tools provided.
  • Resolve product/service problems by determining root cause
  • Ensure delivery by tracking shipments using freight carrier tools reconsignment, freight claims on missing/damaged shipments
  • Work independently as well as team collaboration

Qualified applicants will have:

High School Diploma or equivalent- 3 or more years' experience in Customer Service, working in an office environment- Excellent data entry skills- Excellent critical thinking skills and problem solving skills- Must be computer literate

  • Microsoft Office, Manufacturing ERP system
  • International Customer Service experience a plus
  • Shipping/Logistics experience a plus

Work Environment:


  • Normal office environment or may be exposed to noise if working in a production area.
  • Office setting with personal work cubicles.
  • An open working environment where ideas are shared and valued.
  • Professional training and development are encouraged.
  • Open communication is necessary with teammates, independent sales agencies worldwide and other departments.
  • Collaboration with team managers and project leaders throughout the company to achieve mutual goals is critical.
  • Personal protective equipment required when entering production shop area.

No phone inquiries please.
***Playworld is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability, or any other trait protected by law.

Playworld is a division of PlayPower, Inc
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