Assistant General Manager - West Hartford, United States - Cinepolis USA

Cinepolis USA

Verified Company

West Hartford, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

CINÉPOLIS CAREERS

CINÉPOLIS USA IS A LEADING WORLD-CLASS CINEMA EXHIBITOR THAT OFFERS GUESTS ENHANCED MOVIE-GOING EXPERIENCES THROUGH ITS "CINÉPOLIS LUXURY CINEMAS" AND "CINÉPOLIS" THEATER CONCEPTS.

Join our Team

AS A CINÉPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US

Be the protagonist of your own story by starting your career with Cinépolis
Learn key knowledge of the cinema exhibition industry
Use your skills to progress your career in film and cinema

FLSA STATUS:
Exempt

TITLE:
Assistant General Manager

DEPARMENT:
Operations

LOCATION:
Theater

SUPERVISORY RESPONSABILITY YES

REPORTS TO:
General Manager

JOB SUMMARY

The Assistant General Manager is a brand ambassador who reinforces the company goals, values and mission statement while ensuring Cinépolis USA standards of luxury service.

The Assistant General Manager is responsible for managing all Front-of-House functions of the theater including but not limited to: Guest Services, Servers, Bartenders, Runners, Expediter, and Concessions.

Provide excellent guest experience to our guest and employees and oversee the quality, and consistency of our service, food, and beverage.

JOB DUTIES
People

Assists the General Manager in hiring hourly and exempt staff; provides onthejob training, feedback, and coaching sessions
Ensures employee adherence to company policies and procedures in partnership with HRBP
Supervise daytoday activities of multiple hourly staff members
Maximizes retention by conducting coaching and development sessions through engagement and feedback sessions
Enforce Cinepolis values to other employees
Attend and participate in Regional and Head office meetings and training

Process

Assigns work tasks and activities, prepare weekly schedules through HotSchedules, and ensures all shifts are covered
Assists the General Manager with the implementation and follow through on company initiatives. (i.e. Sales Philosophy, Harvard Act, STarT, and POPCORN)
Partner with the General Manager with various projects, reports, scheduling, and analytics to achieve company goals and monitor processes (Mystery Shopper Reports, Weekly Audits, Regional Manager Audits, and other compliance reports)
Conducts daily preshift Take One meeting and delivers team sales goals and current promotions
Manages and supervises the In-Seat Dining process and guest experience
Partner with the Regional Projectionist on film ingestion, maintenance, transferring, building of playlist in the LMS and resolving any system issues
Ensures a safe clean environment for employees and guest to reduce the risk of incident, injury and food handling related issues by following company policy of preand operative cleaning

Customer

Practice proactive guest management by following proper empowerment policy and recognizing opportunities before they occur, resolving the ones that always do and leaving the guest with a positive experience portraying a positive company image
Assists with the implementation of SMART plans based on guest feedback for Met Promoter Scores, and guest satisfaction
Proactively addresses guest service complaints and feedback through customer service platform

Financial

Ensures sales and revenues maximizations by managing selling techniques, sales audits sales, and assisting with dynamic showtime management and maximizing box office revenue
Assists with employee's schedule so it is well balanced according to labor budgets and business needs, financially feasible and guest satisfaction driven
Responsible to follow company financial and cash management processes and policies
Other duties as assigned

EDUCATION AND/OR EXPERIENCE

Bachelor's Degree in Hospitality, Management or related field preferred
35 years of management experience in high volume entertainment and/or restaurant, with a strongemphasis of Food and Beverage experience
Fullservice background, have restaurant knowledge, including inventory and operations
ServSafe, Food Handlers, Alcohol certification required
Availability to work during holidays, nights, and weekends with increased hours during peak times
Standing, walking, lifting, twisting, bending and traversing stairs on a frequent basis

SKILLS

Proven leadership and motivational skills
Displays a professional appearance and is a positive role model within the restaurant and Support office
Strong written and verbal communication skills
Strong decisionmaking skills
Equally comfortable communicating, negotiating, and working with guests, peers, direct reports, vendorsor partners
High guest satisfaction expectations and focus
Resourceful problemsolving skills
Selfmotivated and results driven
Strong organizational and time management skills with the ability to multitask and delegate projects andtasks simultaneously
Holds self and others accountable to consistently maintain high performance standards

WORKING CONDITIONS/PHYSICAL DEMANDS

The physica