- Analyze, research and resolve problems and discrepancies related to member accounts/loans
- Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
- Counsel current and prospective members about Navy Federal's products and services
- Ensure cash and other negotiable instruments are handled properly
- Identify opportunities to cross service products and increase product penetration
- Perform platform banking functions
- Assist level I team members
- Understand and comply with federal and other regulations relating to financial products and services
- May assist with Branch Office vault opening, closing and balancing procedures
- May serve as a Branch Office and/or ATM vault custodian
- Perform other duties as assigned
- Ability to work independently and in a team environment
- Working knowledge of savings and checking products, accounts and services
- May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
- Effective active listening skills to accurately respond to inquiries and account requests
- Effective organizational, planning and time management skills
- Effective research, analytical, and problem solving skills
- Effective skill building effective relationships through rapport, trust, diplomacy and tact
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill maintaining composure in a high production and changing environment
- Effective skill navigating multiple screens and PC applications and adapting to new technologies
- Effective skill performing mathematical calculations and working accurately with numbers
- Effective verbal and written communication skills
- Experience in member/customer service preferably in a call center, retail banking or financial institution
- Experience in working in a credit union environment
-
Customer Service Representative
3 weeks ago
Midas BARSTOW 1171 Santa Ana, United States Customer Service (Full time)CUSTOMER SERVICE REPRESENTATIVE · GREET EVERY CUSTOMER WITH A SMILE AND FRIENDLY HELLO · ASK CUSTOMER FOR FIRST AND LAST NAME, ADDRESS, PHONE NUMBER · (IF RETURNING CUSTOMER VERIFY INFO) · GET VEHICLE INFORMATION YEAR, MAKE AND MODEL · GET DETAILED DESCRIPTION OF CUSTOMERS CONCER ...
-
Customer Service Representative
2 weeks ago
Circle K Ladera Ranch, United States Full timeStore : 27702 Crown Valley Pkwy, Ladera Ranch, California 92694 Availability - Shift/Days Flexible Availability Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun ...
-
Customer Service Representative
4 weeks ago
PostNet Mission, United StatesBenefit/Perks Competitive Compensation · Flexible Scheduling · Hard work, collaboration, humanity, fun, and laughter · Career path development · Company Overview · Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutio ...
-
Customer Service Representative
2 weeks ago
Brynn Dorough - State Farm Agent Mission Viejo, United StatesJob Description · Job DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our ...
-
Customer Service Representative
1 day ago
KB Complete Plumbing Mission, United StatesOverview: · CUSTOMER SERVICE REPRESENATIVE · Pay: $17 Hourly **Paid Weekly** · KB Complete is looking for a few good men and women to join our outstanding team of service professionals. · We are in need of Customer Service Reps to answer and book incoming service calls, as we ...
-
Patient Service Representative
1 week ago
Pacific Neuropsychiatric Specialists Inc Mission Viejo, United StatesJob Description · Job DescriptionBenefits:Dental insurance · Health insurance · Paid time off · We are seeking a motivated and like-minded Patient Scheduler/Operator with a passion for providing top-of-the-line customer service and who has clear goals of working as a full treatme ...
-
Patient Service Representative
1 day ago
RadNet Laguna Hills, California, United States PermanentResponsibilities: · Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its pe ...
-
Patient Service Representative
1 day ago
RadNet Orange County Laguna Hills, California, United States PermanentJob Description: · Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its peo ...
-
Customer Service Representative
2 days ago
APFSC Laguna Hills, United StatesJob Description · Job DescriptionThe Company: · We are devoted to our customer's cause and offer the best debt management program available. Striving to maintain the highest quality standards, we help families get back on track through financial counseling and education. Working ...
-
Customer Service Representative
2 weeks ago
Experiential Group Lake Forest, United StatesJob Description · Job DescriptionWhen you think about important qualities for your next employer to have, do growth, originality, enthusiasm, and investment in people and infrastructure come to mind? If so, then our Entry Level Customer Service Representative team is the place fo ...
-
Keypoint Solutions Mission, United StatesJob Description · Job DescriptionK.E.Y. Point Solutions is a telecommunication-based consulting sales and marketing firm. We help our client's popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue c ...
-
Member Services Representative
3 weeks ago
Supreme Fitness Group Lake Forest, United StatesSupreme Fitness Group - JobID: [Guest Service / Front Desk] As a Member Services Representative at Supreme Fitness Group, you'll: Assist members with their inquiries and concerns; Provide exceptional customer service by addressing and resolving issues promptly; Maintain accurate ...
-
Customer Service Representative
2 weeks ago
Fox Valley Metrology Forest Lake, United StatesJob Description · Job DescriptionOverview: · Fox Valley Metrology is the commercial leader in Full-Service Calibration. We provide ISO/IEC 17025 accredited calibration support of precision measurement and test equipment to a diverse manufacturing base including but not limited to ...
-
Client Service Representative
2 weeks ago
Dynamic Branding Inc Lake Forest, United StatesJob Description · Job DescriptionPosition: Client Service Representative · Location: Onsite in CA · Salary: Weekly Pay · Retail Experience Preferred / Cashier Skills a Plus - Training Provided · Are you a people person with a passion for delivering exceptional customer service? ...
-
Customer Service Representative
3 weeks ago
Plugz Electric Forest Lake, United States Full timeJob Description · Job DescriptionPlugz Electric is a growing residential electrical company seeking a Full-Time Customer Service Rep / Dispatcher to join our team Mostly outbound lead contacting, no electrical knowledge is necessary - we will train the right person Lots of room f ...
-
Customer Service Representative
2 weeks ago
Steven Wang - State Farm Agent Lake Forest, United StatesJob Description · Job DescriptionPosition Overview: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only ...
-
Guest Service Representative
2 weeks ago
Marriott International, Inc Dana Point, United States**Información Adicional** Seasonal · **Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** The Ritz-Carlton Laguna Niguel, One Ritz Carlton Drive, Dana Point, California, United States VER EN MAPA · **Horario** Full-Time · **¿Ubicación ...
-
Customer Service Representative
3 weeks ago
Shea Apartments - J.F. Shea Company, Inc. Aliso Viejo, United StatesAnswers telephone calls and efficiently responds to resident inquires. Provides courteous customer service to residents, vendors, and general public. Completes maintenance work orders and service requests from residents and follows through to ensure Customer Service, Customer Ser ...
-
Customer Service Representative
2 weeks ago
Trilogy Laguna Niguel, United StatesShea Properties – Find Awesome. · Shea Properties is always looking for talented people who are interested in beginning or continuing their careers in real estate. With a portfolio that includes 11,200 apartment units and 6 million square feet of commercial space in California, ...
-
Insurance Customer Service Representative
2 weeks ago
Ellen Williams Laguna Hills, United StatesJob Description · Job DescriptionWe are seeking enthusiastic, self-driven, customer service representatives with a desire to make a difference in peoples lives. · As our newest team mate you will service existing clients and new customers with their Auto and Home insurance needs. ...
Member Service Representative - Mission Viejo, United States - Navy Federal Credit Union
Description
Overview
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
Qualifications
Desired Qualifications
Hours: Available Monday - Saturday, hours based on business needs.
Part-Time hours are typically hours a week. (Please note, during training longer hours will be required)
Location: 28201 Marguerite Parkway, Mission Viejo, CA 92692
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: * Military Times 2022 Best for Vets Employers * WayUp Top 100 Internship Programs * Forbes 2022 The Best Employers for New Grads * Fortune Best Workplaces for Women * Fortune 100 Best Companies to Work For * Computerworld Best Places to Work in IT * Ripplematch Campus Forward Award - Excellence in Early Career Hiring * Fortune Best Place to Work for Financial and Insurance Services Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.