Outdoor Supervisor - Green Cove Springs, United States - Omni Hotels

Description

Location:

Amelia Island Resort

At Omni Amelia Island Resort guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort may be your perfect match.

Oversee daily operation of Nature Center, Amelias Wheels, and Herons Cove Adventure Golf. To exceed guest expectations and implement high quality Nature activities/ services and to provide a safe environment for our guests and associates. To provide a unique experience by offering bike rentals, Island Hoppers, and Segway Tours.

• Essential Functions:
  • Responsible for the Nature Center, Amelias Wheels, and Herons Cove Adventure Golf operations
  • Lead trainer for Naturalists, Nature Aids, Naturalist Interns, Amelias Wheels rental attendants and Heron's Cove Adventure Golf attendants
  • Responsible for contributing ideas to increase revenue, and improve the operation of Nature Center, Amelias Wheels, and Herons Cove adventure golf
  • Act as a coach and be a positive role model for associates and colleagues
  • Monitor and provide timely feedback, counseling, and performance evaluations to associates
  • Coordinate with manager the purchasing of supplies needed for each division.
  • Isolate and analyze areas in need of improvement and take immediate action
  • Complete financial reports, control payroll, and monitor expenses
  • Prepare purchase orders for the department using Omni purchasing policy's
  • Assist in all other aspects of the recreation department as needed
  • Promote resort programs and prices in the resort guide, marketing and other relevant avenues
  • Lead on or off property trips and day long programs
  • Handle guest/member complaints
  • Work holiday special programs as scheduled
  • Lead various tours for guests and property owners of all ages.
  • Continually develop to enhance current programs and create new program ideas for tours and other related activities
  Nature Center
  • Working knowledge of the ecosystems of a coastal barrier island (Amelia Island)
  • Able to identify bird species, native plants and be able to explain information to guests
  • Conduct nature tours on property using a variety of transportation (foot, kayak, bike, Segway, or Island Hopper)
  • Responsible for retail cleanliness, stocking of products, and inventory
  • Instruct and implement cash handling procedures
  • Clean and care for Nature Center, animals, exhibit and maintain the health of the animals
  • Working knowledge of retail operation in the Nature Center
  Amelias Wheels:
  • Responsible for opening and closing procedures of Amelia's Wheels
  • Routine maintenance of all Amelia's Wheels Bicycles, Island Hoppers and Segways
  • Able to ride a Segway and become a certified instructor to lead property Segway tours
  • Become familiar with Omni Amelia Island bike trails and tour routes
  • Work in Amelia's Wheels' by providing guest assistance including but not limited to, providing guests with property information, on property directions, providing rentals of Bicycles and Island Hoppers, leading Segway tours
  • Ensure all bicycles, Island Hoppers, and Segways are clean, safe and act immediately with any concerns
  • Keep a strict inventory of the Bicycles, Island Hoppers and Segways

Hotel Specific Essential Functions:

• Maintain standards of guest services and consistent positive guest experience as documented by J.D. Power and AAA Ratings
• Have a thorough understanding of Omni Hotels culture, rules, and regulations
• Answer phones using the proper "Moments of Service" scenario
• Provide guests with cheerful, personable, efficient service
• Responsible for a clean and professional appearance of uniforms
• Attend and participate in department meetings, monthly All Together Get Together
• Fully understand and implement "Moments of Service" and Power of Engagement
• Interact with every guest using Omni Standards
• Knowledgeable about all hotel amenities and property specifics
• Actively participate in the assurance of the safety of all guests
• Treat everyone, supervisors, staff and guests with courtesy and respect always
• Follow all state mandates laws, policies, surveys, testing's required
• Oversee all aspects of Outdoor Recreation (Nature Center, Amelias Wheels, and Herons Cove Adventure Golf)

Tools and Equipment:

• Kayaks, stand-up paddle boards, bikes, Segways, golf carts, trucks, binoculars, basic tools, and power tools.
• Aquariums, tanks and all associated cleaning tools.
• First aid equipment.
• Computer, printer and all related software programs, Point of Sale (POS), telephone, pen/pencil, photo-copying machine, facsimile machine, receipt printers, etc.
• Computer Software: Microsoft Programs: Excel, Word, Power-Point, Publisher, Outlook; Xola; Resort Suite
• Recreational equipment: aquarium equipment, bikes, Island hoppers, Segway, fishing poles, kayaks, paddle boards, binoculars, cast and minnow nets, water quality sample kits, basic manuals, hand tools, power tools, animal rescue equipment, other recreation supplies

Working Environment:

• Exposure to various weather conditions
• Exposed to extreme hot and cold temperatures
• Exposed to minimal amounts of various hazardous chemicals
• Exposure to poisonous plants, animals and insects
• Exposure to low dose of household chemicals
• Areas: Nature Center, Amelia's Wheels, Hotel Pool, Drummond Point Park, Walkers Landing, Bike Trails, and various off property nature excursions

Physical Job Requirements (for essential functions only)

• Valid drivers license
• Able to lift and lift up to pounds occasionally and 30-50 pounds repeatedly
• Able to swim and tread water
• Able to stand and walk for long periods of time
• Able to complete Segway certification within 60 days of hire
• Able to complete kayak rescue training within 60 days of hire
• Cash Handling procedures implemented
• Able to stoop, push, or pull for long periods of time
• Must be able to hear, have good or corrected vision, and a good sense of balance
• Associate must be able to verbally communicate clearly and effectively to various sized groups of resort guests
• Able to multi-task effectively

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to