Program Operations Manager - Houston, United States - CrossWalk Center

Description

PROGRAM OPERATIONS MANAGER

The
PROGRAM OPERATIONS MANAGER plans, organizes, monitors, and manages the day-to-day processes and operations of the assigned program or location to improve operational efficiency, particularly in the areas of administration, financial and programmatic operations.

Coordinates, implements, and administers and evaluates projects and services. The individual is always looking for ways to engage their team and make the workplace more effective and efficient. Ops Managers understand finances, supply chain management, workflow, and staffing. Reports to the Programs Director.

PRIORITIES & RESPONSIBILITIES

• Find ways to increase quality of ministry and services to clients.
• Implement the right processes and practices across programs.
• Ensure program operations are carried out in an appropriate, costeffective way.
• Improves operational management systems, processes, and best practices.
• Oversee the collection, analysis, and reporting of data.
• Oversee collection of program fees, van fees and cost recovery for incidentals.
• Oversee the pipeline for new clients targeting minimum 80% capacity.
• Drive continuous improvements in work processes to reduce operating expenses by specified targets.
• Oversee and lead to achieve program goals via effective Performance Management for all direct reports with at least 3 minimum formal sessions.
• Beginning of Quarter goal / objectives
• Midreview on progress
• End of Quarter feedback
• Plan and manage inventory: submit inventory purchase orders, oversee 'warehouse' efficiency.
• Perform quality controls and monitor KPIs.
• Moves Management, moving residents from one house to another.
• Field and troubleshoot calls from TDCJ Parole Officers

Other Responsibilities

• Manage records: client case management files, timesheets & expense reports, training records
• Report outputs, outcomes and impact metrics and testimonies to Programs Director
• Represent CrossWalk Center at events.
• Other duties in keeping with the scope and nature of the position.

Professional Experience

• Proven work experience as an operations Manager or similar role
• Knowledge of organizational effectiveness and operations management
• Experience with budgeting and forecasting
• Supply Chain Management: Plan, Source (client pipeline), Make (intake), Deliver (reentry plan/program), and Return (CWC reentry KPIs)
• Experience with transitional living operations and reentry programs preferred.
• Experience with the Texas Department of Criminal Justice is a plus.

Skills

• Leadership ability.
• High social skills
• Knowledge of active listening.
• High level of EQ.
• Strong written and oral communication skills people person, keep team on track.
• Computer and Microsoft Office 365 experience and proficiency is required.

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Effective presentation skills using PowerPoint and the Microsoft Office suite.

• Ability to work with a team of professionals in a culturally diverse environment.
• Strong timemanagement skills.
• Ability to prioritize tasks.
• Strong organizational abilities.
• Ability to multitask and to work and function under pressure.
• Analytical
• Strategic Problem solver

Personal Qualities

• Active Christian plugged into Christian community.
• Patient
• Transparent and high integrity individual who operates with the highest possible levels of mutual trust, confidentiality, and confidence.
• Exemplify professionalism and a positive image responsible.
• Punctual and timely for meetings and completing assigned tasks.

Education

Required:
Degree in Business, Operations Management, or related field/experience


Bi-lingual: English/Spanish is a plus.


Pay:
$40, $45,000.00 per year


Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Compensation package:

• Performance bonus

Experience level:

• 5 years

Schedule:

• 8 hour shift
• On call
• Weekends as needed

People with a criminal record are encouraged to apply


Experience:

Operations Management: 5 years (preferred)


Ability to Relocate:

• Houston, TX: Relocate before starting work (required)

Work Location:
In person