Installation Manager - Dallas, TX

Benefits:Dental insurance · Employee discounts · Health insurance · Opportunity for advancement · Paid time off · Training & development · Vision insurance · Wellness resources ·  Batbox is seeking a Dallas-based Installation Manager to build and scale our national simulator inst ...

Job description

Benefits:

• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

 Batbox is seeking a Dallas-based Installation Manager to build and scale our national simulator installation engine. This person will own the end-to-end model for deploying Batbox baseball simulators across sports bars, entertainment venues, and partner locations -  from site readiness and install playbooks to logistics, inventory, procurement, and post-install support.
If you've led multi-site hardware deployments, managed field teams + contractors, and love building repeatable processes that scale fast, this opportunity is for you. This role is ideal for someone who has operated in a similar role for a mid-sized AV company employees) or similar - overseeing the end-to-end operations of hardware and software installations across multiple client sites, while leading a team. 

Your Impact

• Build and scale Batbox's simulator installation engine, designing clear repeatable workflows and playbooks for site assessments, hardware logistics, on-site assembly, technical testing, and crew coordination to support rapid expansion and consistent installs
  
  
• Lead national installation rollouts and deployments of Batbox simulator hardware and supporting infrastructure (cage, kiosks, displays, etc.) across sports bars, entertainment venues, and partner locations. 
  
  
• Develop playbooks for site readiness, installation scheduling, and cross-functional handoffs. Translate installation feedback into product, tech, and playbook improvements.
  
  
• Implement systems to manage inventory levels and fulfillment timelines. Coordinate with internal stakeholders and third-party logistics (3PL) partners to support shipping, storage and delivery needs.
  
  
• Oversee procurement of hardware and consumables by coordinating with approved vendors and logistics partners, Coordinate container imports, customs/tariffs, and last-mile logistics.
  
  
• Build, implement and follow  health and safety standards for installation crews and warehouse operations, conducting routine checks and escalating risks or incidents as needed. 
  
  
• Own day-to-day post-install support coordination, ensuring hardware and software issues are triaged appropriately and resolved within defined service levels to support uptime and client satisfaction.. 
  
  
•  Partner closely with product, tech, and client success teams regarding installation and product feedback to contribute to improvements to the product, tech, or installation processes.
  
  
• Manage installation-related expenses within an approved budget; track costs and flag variances or efficiency opportunities. 
  
  
•  Manage the installations and logistics team and coordinate with third-party contractors , ensuring work quality, adherence to standards and reliable execution across all locations  
  
  
• Create and deliver installer training programs to ensure consistent execution and alignment with Batbox's brand and operational standards.

Experience

• years operations leadership in managing installations. For example, AV integration, interactive display technology, or a tech-forward experiential or hardware-enabled brand.
  
  
• Experience supporting or managing installation operations for complex systems that combine hardware, software, and user interaction
  
  
• Proven ability to manage cross-functionally across operations, supply chain, installation teams, client success, and product
  
  
• Experience managing or coordinating field installation teams and third-party contractors across multiple U.S. regions
  
  
• Familiar with tools like HubSpot (CRM), (PM), and inventory or fulfillment systems
  
  
• Hands-on operator who is highly organized, detail-oriented, and comfortable owning day-today execution
  
  
• Comfortable operating in ambiguity and contributing to the development and refinement of processes, playbooks and install standards as we scale
  
  
• Holds a high bar for safety, install quality, reliability, and repeatability  
  
  
• Clear and effective communicator with both front-line teams and cross-functional partners
  
  

Compensation: $90, $130,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.

What is Batbox?

Whether you're stepping into one of our flagship venues or swinging at a licensed partner location, you're part of something bigger. Batbox is where real gameplay meets real connection. Powered by cutting-edge tech and a passion for play, we're building a baseball ecosystem that brings people together across cities, countries, and continents. The plate is yours - step up and own it.

Why Choose Batbox?

We are Powered by People

We're more than a batting cage or a sports bar - we're a destination where memories are made. At Batbox, you will work with a team that is honest, fun and revved up to craft legendary experiences whether in one of our high energy venues or on our curious and collaborative Behind the Brand team. 

Batbox Core Values

• Be a good human - Show kindness, integrity & courage. We aim to always do what's right
• Amp the experience - We 'wow' our guests and ensure their experience is legendary from the moment they arrive until the moment they leave
• Lead together - We are one team. Everyone is empowered to lead
• Level up - We're always looking for new ways to improve, innovate & raise the bar

BATBOX VENUE TEAM ROLES

Service Team:

• Host
• Support
• Server
• Bartender
• Service Management

Culinary Team:

• Prep / Line Team
• Dish Team
• Culinary Management

OUR BEHIND THE BRAND TEAM

The Behind the Brand Team powers the Batbox revolution from behind the scenes, driving our vision to transform how baseball is played, enjoyed, and celebrated worldwide. Based in Dallas, this dynamic group includes Operations, Finance, Business Development, People, Marketing, and Tech, each playing a key role in shaping the future of sportstainment. If you're ready to shake things up, we want you on board.

JOIN US IN BUILDING SOMETHING LEGENDARY

Learn more about us:

Follow us on socials @batboxusa