Installations Manager - Dallas
1 day ago
Job description
Company DescriptionBatbox baseball simulators blend immersive gameplay, data-driven technology, and scalable business models.
From family entertainment centers and stadiums to resorts and sports bars, our licensed model gives our partners access to our full ecosystem – proprietary simulators, platform software, real-time analytics, and world-class support.
Our Batbox venue location in Addison Texas showcases our simulators and is our flagship venue blending gameplay, connection and hospitality.
Through building a network of partners across North America (and beyond) and opening additional Batbox venues we aim to build a global baseball ecosystem, inviting everyone to step up and own the plate.
Role OverviewBatbox is seeking a Dallas-based Installations Manager to build and scale our national simulator installation engine.
This person will own the end-to-end model for deploying Batbox baseball simulators across sports bars, entertainment venues, and partner locations - from site readiness, install playbooks to post-install support.
If you've led multi-site hardware deployments, managed field teams and contractors, and love building repeatable processes that scale fast, this opportunity is for you.
Your commitment to our core values of 'Be a Good Person', 'Amp the Experience', 'Lead Together', & 'Level Up' and your dedication to our pillars of 'Craft Legendary Experiences', 'Powered by People', 'Build for the Future', & 'Beyond the Game' will contribute to a future that's innovative and beyond the ordinary.
Your ImpactBuild and scale Batbox's simulator installation engine, designing clear repeatable workflows and playbooks for site assessments, hardware logistics, on-site assembly, technical testing, and crew coordination to support rapid expansion and consistent installs
Lead national installation rollouts and deployments of Batbox simulator hardware and supporting infrastructure (cage, kiosks, displays, etc.) across sports bars, entertainment venues, and partner locations.
Build, implement and follow health and safety standards for installation crews and warehouse operations, conducting routine checks and escalating risks or incidents as needed.
Own day-to-day post-install support coordination, ensuring hardware and software issues are triaged appropriately and resolved within defined service levels to support uptime and client satisfaction.
Partner closely with product, tech, and client success teams regarding installation and product feedback to contribute to improvements to the product, tech, or installation processes.
Manage the simulator operations team and coordinate with third-party contractors , ensuring work quality, adherence to standards and reliable execution across all locations
Create and deliver installer training programs to ensure consistent execution and alignment with Batbox's brand and operational standards.
Experience
5-10+ years installations leadership (Manager or Director level) in AV integration, interactive display technology, or a tech-forward experiential or hardware-enabled brand.
Experience supporting or managing installation operations for complex systems that combine hardware, software, and user interactionProven ability to manage cross-functionally across operations, supply chain, installation teams, client success, and product
Experience managing or coordinating field installation teams and third-party contractors across multiple U.S. regions
Familiar with tools like HubSpot (CRM), (PM), and inventory or fulfillment systems
Hands-on operator who is highly organized, detail-oriented, and comfortable owning day-today execution
Comfortable operating in ambiguity and contributing to the development and refinement of processes, playbooks and install standards as we scale
Holds a high bar for safety, install quality, reliability, and repeatability
Clear and effective communicator with both front-line teams and cross-functional partners
What We Offer
$90,000-$120,000 USD base salary
Health, dental and vision options
Company paid short-term disability, long-term disability and Life/ AD&D
Paid PTO and paid company holidays
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