Full-time Bilingual - Riverside, United States - Empire Law, Inc.

Description

Job Title:
Full-Time Bilingual (English/Spanish) Receptionist


About Us:

Empire Law, Inc. provides customized legal assistance to individuals navigating immigration and criminal defense matters.

Committed to integrity and excellence, our team guides clients through their legal journeys, fostering a culture of respect, learning, and excellence in a fast-paced environment.

Join Our Team:

We are in search of a bilingual (English/Spanish) receptionist to join our team of legal professionals.

If you are a motivated individual passionate about helping others and eager to excel in the legal field, we invite you to apply.

At Empire Law, Inc., you'll have the opportunity for personal and professional growth while contributing to meaningful work.


Position Overview:


Receptionist Job Key Responsibilities:


1.

Primary Point of Contact:

Act as the primary point of contact for clients, providing assistance both in-person and over the phone.


2.


Call Management:
Answer, screen, and forward calls; provide accurate information, take messages, and schedule appointments efficiently.


3.


Client Communication:

Provide clients with accurate and timely information regarding their legal matters using Clio, ensuring clarity and professionalism in all interactions.

4.


Appointment Management:
Assist in scheduling appointments and effectively manage attorney calendars using Google Calendar, ensuring optimal utilization of time.


5.


Payment Handling:
Receive payment for services rendered, accurately record receipts, and maintain detailed payment records to ensure financial transparency.


6.


Client Support:
Address client concerns and complaints with empathy, efficiency, and professionalism, ensuring a positive client experience.


7.


Confidentiality Maintenance:
Uphold strict confidentiality and discretion in all client interactions, safeguarding sensitive information and maintaining trust.


8.


Record Management:

Maintain organized and up-to-date client records and case files using Clio, MS Office, and G Suite, ensuring accessibility and accuracy of information.

10.


Document Preparation:
Proofread, prepare, and translate documents using MS Word, ensuring accuracy and adherence to legal standards.


11.


Team Collaboration:
Collaborate effectively with other team members to ensure seamless operations and facilitate efficient workflow.


12.


Cultural Contribution:

Contribute positively to the overall atmosphere and culture of the firm, embodying its values and promoting a supportive and collaborative work environment.

13.


Facility Maintenance:

Maintain cleanliness and orderliness of the lobby and breakroom, organizing and ordering supplies as needed to ensure a comfortable and professional environment.

14.


Additional Duties:

Perform other office duties and tasks as assigned, demonstrating flexibility and willingness to contribute to the overall success of the team.

Qualifications:

1.
Fluency in both English and Spanish, with strong written and verbal communication skills in both languages.

2.
Proven experience in a receptionist or administrative role, preferably in a legal setting.

3.
Exceptional organizational skills and the ability to manage multiple tasks simultaneously.

4.
Strong attention to detail and a commitment to accuracy.

• Demonstrated ability to work effectively in a fast-paced environment.

6.
Strong interpersonal skills and a customer service-oriented mindset.

7.
Proficiency in office software and technology, including Microsoft Office Suite.

8.
Flexibility and adaptability to changing priorities and situations.


Experience:

• One to two years of experience in the legal field preferred.
• Proficiency in Microsoft Office (Word and Excel).

Education:

• High school diploma or equivalent; some college.

Desired Strengths, Skills, and Abilities:

• Integrity
• Resourceful, initiativedriven, persistence, and adaptable.
• Investigative mindset, analytical thinker, and innovative problemsolver.
• Attention to detail and dedication to accuracy.
• Dependable, cooperative, and socially oriented.
• Selfcontrolled, with a highlevel of stress tolerance.

Benefits:

• Vacation
• Paid Sick Time
• Paid Federal Holidays
• 401(k) matching
• Empire Law, Inc. is an equalopportunity employer._

Position Details:

Hours: 9:00 a.m. - 6:00 p.m.


Pay:
$ $23.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Law office: 1 year (required)

Language:

• Spanish (required)

Work Location:
In person