Loss Mitigation Spoc - San Diego, United States - Guild Mortgage Company LLC

Guild Mortgage Company LLC

Verified Company

San Diego, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Loss Mitigation Single Point of Contact (SPOC) plays an important role in the organization by performing a variety of tasks related to the company's Loss Mitigation functions.

The role is responsible for acting as a single point of contact for Loss Mitigation activities.

This role works directly with borrowers experiencing financial hardships to identify homeownership retention options for eligible FNMA, FHLMC, USDA, FHA, and VA loans.

Activities include, but not limited to, missing document follow-up, communicating approval and/or denial decisions associated with the Loss Mitigation evaluation, monitoring trial payment plans, and educating borrowers on Loss Mitigation programs in accordance with established investor/insurer, state, and federal guidelines/regulations.

Essential Functions

Effectively communicate Loss Mitigation workout evaluation outcomes (approval or denial), including modifications, payment deferrals/partial claims, forbearance, shortsale and DIL workouts in accordance with investor/insurer guidelines, while maintaining a professional demeaner.
Effectively and independently manage an assigned work queue to ensure complete, accurate, and timely communications with the borrower.
Assist with borrower mediations, meetings, and calls; provide loss mitigation options, communicate options, and follow up with borrows to obtain outstanding lien or judgment information.
Assist with internal and external audit preparations, postaudit findings to investors, and any other exam activities, as assigned.
Work with potential successors to educate them on documentation requirements to establish successorininterest status, including followup to communication to encourage the timely return of required documents.
Review written communication prior to sending to borrowers' for completeness and
Respond to escalated borrower phone calls and provide detailed, thorough explanations of denials and approvals, calculations, and criteria.
Ensures compliance with applicable federal, state, and local laws and regulations. Completes all required compliance Maintain knowledge of and adhere to Guild's internal compliance policies and procedures.
Identify and stay current on changes in industry regulations, and recommend updates to internal policies, procedures, policies, and systems based on new/changed requirements.
Provide accurate and complete information to resolve issues and follow up on any outstanding issues or commitments promptly and when promised.
Actively participate in a Call Quality program to demonstrate commitment to continuous
Collaborate with other default servicing team members to ensure proper loan handling to prevent dual
Demonstrate critical thinking skills and sound judgment in all aspects of role, while reinforcing cultural values and accountability for results.
Monitors inventory of assigned loans inprocess to identify any deviation from standard processing time and take appropriate actions, including referring to management for alternatives to ensure timely resolution.
Perform other duties as assigned.

Qualifications

High school diploma or equivalent required; college courses or a bachelor's degree in finance, business, or a related field preferred, along with a 2+ years working in a mortgage loss mitigation role.
Strong working knowledge of conventional and government mortgage loan documents, including overall processes and interrelationships, standards and requirements, terminology, compliance, and regulatory requirements related to federal debt collection laws, Federal Bankruptcy Laws, and proper handling of other legal situations.
Knowledge of Standard Operating Procedures associated with CFPB, FCRA, TCPA, and FDCPA
Ability to work in a demanding role that requires patience and professionalism while interacting with consumers experiencing financial and emotional stress.
Strong interpersonal, criticalthinking, and problemsolving
Highly organized and detail oriented; ability to manage a high volume of assigned
Work in a fastpaced, departmentmetricsdriven environment Advanced math skills preferred.
Proficiency with basic internet searches, data entry, Microsoft Word, Excel and Outlook
Familiarity with document retention software. 10key by touch strongly preferred.

Supervision

Moderate level of independent judgment and decisionmaking
Frequent contact with borrowers

Requirements:

Travel: 0%

Physical:
Work is primarily sedentary; mobility in an office setting.

Manual Dexterity:
Frequent use of computer keyboard and mouse.

Audio/Visual:
Abilit