- Work with cross functional team and Hobart Field Organization to improve processes/minimize and/or resolve service issues
- Understand 3rd Party Companies requirements and drive consistency in processes across organization
- Scorecard management, daily follow-up and reporting to ensure success of key customer relationships and proper procedures are being follow by Hobart Offices
- Data integrity maintenance including but not limited to: market segment codes, Epicor equipment project, service location roll-ups and warranty registration information.
- Develop processes/manage/coordinate various programs and special key account projects as needed
- PM tracking, follow-up and reporting
- Execution and management of pricing structures within system
- Follow current procedures to ensure consistency and accuracy across the department while continually looking at process improvements and simplifications
- Identify service offices and/or personnel where intervention may be needed to improve processes
- Other duties assigned by management
- High School Diploma or GED and 3 years experience in customer service
- Ability to handle internal and external customers politely and efficiently follows procedures to solve problems, understand company products and services, and maintain pleasant and professional image
- Proficient with Microsoft Office Products to include Outlook, Word, and Excel
- Ability to communicate effectively verbally and written
- Ability to work independently and in a team environment
- Ability to work in a fast changing environment with high attention to detail
- Ability to see underlying concepts and patterns in complex situations in order to develop solutions that effectively address underlying problems/root causes
- Requires strong interpersonal skills and the ability to build trust and rapport with the field service team and third party services as well as both Key and non-Key Accounts
- Associates Degree in business or similar
- Bilingual
- Competitive pay
- Great insurance options with low premiums
- Paid vacation and holidays
- 401K with company match
- Extensive on-the-job, online, and classroom training
- Service vehicle, uniforms, and safety equipment provided
- Safety-conscious work environment
-
Client Support Specialist
3 weeks ago
Miami County, Inc. Defunct Troy, United StatesCLASSIFICATION PURPOSE · The purpose of the Client Support Specialist is to provide information and assistance to the clients, agencies, and the public. · JOB DUTIESProvides information and assistance to clients, agencies, and the public, in response to inquiries received by te ...
-
Client Support Specialist
2 weeks ago
Miami County Troy, United StatesJob Description · Job DescriptionCLASSIFICATION PURPOSE · The purpose of the Client Support Specialist is to provide information and assistance to the clients, agencies, and the public. · JOB DUTIESProvides information and assistance to clients, agencies, and the public, in respo ...
-
Customer Care Support Specialist
3 weeks ago
ITW Troy, United StatesHobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,800 associates nationwide who serve as valued partners to our customers. Our employees are dedicated t ...
-
Customer Care Support Specialist
2 weeks ago
Hobart Service Troy, United StatesJob Description · Job DescriptionCompany Description · Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,800 associates nationwide who serve as valued p ...
-
Customer Care Support Specialist
3 weeks ago
Illinois Tool Works Troy, United StatesServe as a single source contact to ensure timely and accurate execution of programs, repairs and pricing for key account customers through 3rd party support, scorecard management and special projects. Responsible for driving field improvements throu Support Specialist, Customer ...
-
Computer Technical Support Specialist
3 weeks ago
Jobot Troy, OH, United StatesWe are a supplier of industrial battery chargers and power conversion equipment, our company serves businesses across North America. We import battery charging equipment from Sweden, Finland, and Italy, completing the customization process according to our customers' specificatio ...
-
IT Support Specialist
3 weeks ago
Greene County Public Library Xenia, United StatesJob Title: IT Support Specialist · Classification: Specialist · Starting Hourly Rate: $20.46 (negotiable based on experience) / Pay Grade: 19 · Location / Department: Xenia / Information Technology · Reports to: Systems Manager · Employment Status: Full Time · FLSA Status: Non-Ex ...
-
Technical Support Specialist
3 weeks ago
KellyMitchell Group Enon, United StatesJob Summary: · Our client is seeking a Technical Support Specialist to join their team in Enon, Ohio The selected candidate will use remote tools and cloud technology to provide technical support for hardware, software, store networks, and applications. · Duties: · Manage simulta ...
-
Application Support Specialist
1 week ago
Billerud Miamisburg, United StatesTechnology and Computer-related · Miamisburg · • ID: · • Full-Time/Regular · What if you could go to work and contribute to a sustainable future? Billerud is a leading sustainable packaging materials and paper company. We are passionate paper makers committed to providing the ...
-
Network Support Specialist
3 weeks ago
The Reynolds and Reynolds Company Dayton, United StatesAs a Network Support Specialist, you will serve as the single point of ownership for dealership computer hardware and networking issues. This can include troubleshooting and repairing problems with data communication equipment, routers, switches and firewalls. You will interact w ...
-
Technical Support Specialist
4 weeks ago
Mastech Digital Enon, United StatesQualifications: · Complete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular devices · Knowledge of non-standard equipment that is not connected to the Speedway network · Ability to manage simulta ...
-
Technical Support Specialist
11 hours ago
Motion Recruitment Enon, United StatesRequired Education/Skills: · Associate degree in Computer Networking or 2 years of related experience. · Specialized training in network communication, PC architecture and application support. · Prior help desk experience preferred. · Job Responsibilities: · Uses remote tools and ...
-
Technical Support Specialist
4 weeks ago
Motion Recruitment Dayton, United StatesRequired Skills & Experience · 2 years of related experience. · Associate degree in Computer Networking. · Specialized training in network communication, PC architecture and application support. · Complete understanding of the network (hardware and software), PC architecture wire ...
-
Certified Peer Support Specialist
1 week ago
Recovery Center of Ohio, LLC Dayton, United StatesRecovery Center of Ohio's mission is to help individuals reclaim their lives from the disease of addiction to alcohol and other drugs and to reduce the incidence of addiction in future generations. We are an agency committed to quality gender-responsive, trauma-informed care to c ...
-
Client Support Specialist
3 weeks ago
American Trim Sidney, United StatesJob Summary: · The Client Support Specialist will support the sales staff and customers for all American Trim manufacturing facilities and coordinate the communication flow between customer, sales personnel and manufacturing facilities. · Job Responsibilities:Provide sales supp ...
-
Peer Support Specialist
2 weeks ago
RI International Dayton, United StatesJob Description · RI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. · Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves an ...
-
Application Support Specialist
3 days ago
Verso Paper Holding LLC Miamisburg, United StatesApplication Support Specialist (Multiple Locations) Technology and Computer-related Miamisburg * ID: * Full-Time/Regular What if you could go to work and contribute to a sustainable future? Billerud is a leading sustainable packaging materials and paper company. We are passionate ...
-
Reentry Support Specialist
3 weeks ago
Volunteers of America Ohio-Indiana Dayton, United States$1,000-Sign On Bonus · Volunteers of America Ohio & Indiana seeks energetic, self-motivated, dynamic professionals to join its expanding team. VOAOHIN is dedicated to helping those in need rebuild their lives and reach their full potential. As an organization stretching across Oh ...
-
Technical Support Specialist II
1 week ago
Strategic Systems Inc Kettering, United StatesIT Technical Support Specialist II - Contract to Hire · 5-7 + years Industry Experience · Must have demonstrated aptitude and passion for patient care to work. · Must have demonstrated experience as a problem solver. · Must have experience implementing technologies form end-to-en ...
-
Vendor Support Specialist
1 week ago
The Reynolds and Reynolds Company Dayton, United StatesPosition description:As an F&I Vendor Support Specialist, you will act as a liaison between our industry partners, customers, and internal teams to help make sure our software solutions are accurate and meet our customers' requirements. While all parties will often have the same ...
Customer Care Support Specialist - Troy, United States - ITW
Description
Company DescriptionHobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,800 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.
Job Description
Serve as a single source contact to ensure timely and accurate execution of programs, repairs and pricing for key account customers through 3rd party support, scorecard management and special projects. Responsible for driving field improvements through enhanced training and documentation of key processes.
Why work for us?
ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at to request assistance. No other requests will be acknowledged.
ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.