IT Help Desk - Rockville, United States - Hansoh Bio
Description
Hansoh Bio
Responsibilities:
- Provide advanced desktop support troubleshooting for escalated issues.
- Image and reimage laptops
- Perform staging of devices including OS install, renaming computers, joining Domains, installing software as requested and profiling to cache credentials.
- Resolve desktop support issues escalated from the Tier 1 Service Desk
- Verify and inventory assets
- Thoroughly document troubleshooting, resolution, and escalation information
- Assess and troubleshoot printer issues and forward issues to vendors as needed
- Able to work with vendors as needed
- Lab support is a plus
Qualifications:
- Associate degree, or Certificate in A+, Network+
- At least 2 years of relevant experience
- Able to diagnose and troubleshoot laptop issues
- Proficient with Windows 10 and 1
- Must be able to provide own transportation
- Company provides competitive compensation with health, dental and vision coverage, as well as a matching 401K retirement plan._
- Hansoh Bio is an Equal Opportunity Employer. Hansoh does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status, or any other status protected under federal, state, or local law._
Application Question(s):
- Are you a US citizen or green card holder?
Education:
- Associate (preferred)
Experience:
- IT: 2 years (preferred)
Ability to Commute:
- Rockville, MD preferred)
Work Location:
In person
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