IT Support Technician - Chesapeake, United States - Bayview Physicians Group

Bayview Physicians Group
Bayview Physicians Group
Verified Company
Chesapeake, United States

3 weeks ago

Mark Lane

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Mark Lane

beBee recruiter
Description

Bayview Physicians Group is a rapidly growing outpatient multi-specialty medical group that strongly believes the doctor-patient relationship is the cornerstone of quality healthcare.

We offer a competitive benefits package to our full time employees. Individuals who possess excellent customer service skills, strong collegial relationships and the desire to promote a positive work environment are encouraged to consider the opportunities that Bayview Physicians has to offer


Description:

Bayview Physicians Group is looking for an IT Support Specialist to join our team.

Our Support Specialists provide technical support to over 1000 end-users, including physicians, medical staff, and patients. The IT Support Specialist troubleshoots, repairs, and maintains software and hardware systems to mitigate downtime and improve performance. This is a communication-heavy role. Interested individuals must be comfortable utilizing multiple forms of communication to solve problems. This role requires the ability to write detailed documentation in order to maintain a comprehensive knowledge base. Ideally, the Support Specialist will be engaged in thoughtful leadership, best practice development initiatives, and employee training.


Qualifications:


  • Critical thinking, attention to detail, and analytical skills required
  • Experience with virtualization platforms, including VDI, preferred
  • Familiarity with the healthcare industry, including billing and coding, a plus
  • Strong communication skills, both written and spoken
  • Ability to communicate technical information to nontechnical endusers
  • Advanced troubleshooting of virtual machines, PCs, and networking equipment
  • Experience and expertise with Microsoft Windows
  • Knowledge of Microsoft Windows Server operating systems
  • Must be proficient with Microsoft Office
  • Bachelor's degree or equivalent in relevant specialty preferred

Responsibilities:


  • Respond to and resolve endusers' requests for technical support in a timely manner
  • Configure, maintain, and update various software and hardware systems on workstations and servers
  • Provide guidance and training to endusers as needed
  • Travel locally to perform onsite troubleshooting and other technical support needs
  • Participate in an oncall rotation to provide support outside of business hours
  • Work overtime as needed
  • Establish quality relationships with physicians, medical staff, and coworkers
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