Technical Support Spec Assoc - Chicago, United States - Northwestern University

Northwestern University

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Completes general tasks to aid in the ongoing support of workplace endpoint technology. Carries out procedures to ensure that all products and services meet organization standards and user requirements. Assists in the installation, maintenance and testing of workplace endpoint technology to ensure proper operation and freedom from defects. Monitors and responds to technical problems utilizing hardware and software testing tools and techniques. May coordinate small projects.

This specific role is located on the central IT team located in the Feinberg School of Medicine. The FSM endpoint technology includes desktop, laptop, and tablet computers along with smartphones.

Specific Responsibilities:

Strategic Planning

Assists in the creation of workplace endpoint technology replacement lifecycle plan for users.

Administration

Documents activities, events and materials used in maintenance logs or on service reports.
Creates system performance/configuration reports.
Maintains hardware and software inventories and documentation.

Development

Installs, configures and troubleshoots workplace endpoint technology using standard tools and test equipment while following established procedures.

Performance

Supports troubleshooting/triage assistance to users in a courteous and professional manner.
Recommends solutions to general problems, questions and inquiries encountered by clients according to established practices.

Supervises

Other duties as assigned.

Minimum Qualifications:
(Education, experience, and any other certifications or clearances)

Successful completion of a full 4year course of study in an accredited college or university leading to a
Minimum Qualifications: (Education, experience, and any other certifications or clearances)
Successful completion of a full 2year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience.
No experience required.

- eIRB

FAMIS
InfoEd (Grants Administration)
Instructure Canvas
Kronos
Media Delivery (MediaSite)
Adobe Creative Cloud Suite
Box Collaborative Storage

- identity management/provisioning
- information security

Linux Operating System
Mac OS X Operating System
Microsoft Exchange
Microsoft Lync
Microsoft Office (Word, Excel, Powerpoint, Access, Outlook)
Microsoft SharePoint
Windows Operating System
Debugging
Decision making
Problem Solving
Troubleshooting

Target hiring range for this position will be between $22.52-$31.67 per hour.

Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

_ Benefits:

_:

_ Work-Life and Wellness:

_:

Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles._

_ Professional Growth & Development:

_:

Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness.

More information can be found on the COVID-19 and Campus Updates webpage.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today._