- Training, developing, and counseling all front desk employees
- Completing work schedules for front desk department staff in a timely and effective manner
- Conducting regular staff meetings and promoting the QTR culture and the core ideology
- Communicating and is knowledgeable of guest satisfaction scores
- Operating within budgetary guidelines
- Promoting and encouraging team work at all times
- Making sound decisions and identifying problems and offering solutions
- Demonstrating knowledge of O&R and brand success plans
- Providing information to guests about hotel policies, services, and amenities
- Responding to requests from guests for assistance and information about the local area (e.g. directions, restaurants, attractions, etc.)
- Entering/changing reservations information, posting charges to guest rooms, and selling rooms to customers
- Processing payments from guests and reviewing and balancing guest accounts
- Informing housekeeping department about room status/availability
- Listening and responding to guests' requests and complaints
- Operating hotel switchboard
- Maintaining daily logs and balancing shift work and cash drawers
- Maintaining front desk department audit standards
- Monitoring and maintaining property security
- Responsible for purchasing, monitoring, and controlling store inventory
- Prior supervisory experience is preferred
- Prior hospitality experience is strongly preferred
- Strong initiative and work ethic
- Punctual, reliable, and regular attendance
- Strong attention to detail
- Customer-service oriented
- Strong multitasking and organizational skills
- Ability to work in a fast-paced environment
- Excellent communication skills - verbal and written
- Excellent interpersonal skills
- Excellent time and project management skills
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Hampton Inn - Winston-Salem, United States - Quality Oil
Description
Hampton Inn & Suites111 Hampton Woods Ln.
Raleigh, NC 27607
Position Summary
The Guest Services Manager is responsible for leading a department that meets and exceeds all guest expectations, especially during check-in and check-out.
Responsibilities
