- Guest Service
- Projecting a professional image of the hotel (dress, appearance, hygiene, etc.)
- Has a friendly, personable style with guests. Anticipates customer needs before they ask.
- Responding promptly and following through on guest concerns in an effective and friendly manner
- Maintaining professionalism with regard to written correspondence and telephone etiquette for self and sales department
- Knowledgeable of and performs wells on all company shopping and telemonitoring programs
- Technical Knowledge
- Conducting direct selling activities in accordance with assigned sales activity and room night production goals
- Knowledgeable of and practices effective telemarketing
- Skilled in making sales calls. Can properly qualify a prospect, determine demand potential, present features/benefits that match prospect needs, and gain "next step" commitment or "closing."
- Knowledgeable of local area including special attractions, competing hotel facilities, restaurants, etc.
- Knowledgeable of hotel facilities including guest room and function room size and occupancy limits. Effectively communicating hotel products to guests.
- Knowledgeable of hotel meeting room capabilities, catering options, and audio/visual (for specific hotels). Knowledgeable of local meeting facilities and refers guests when appropriate.
- Knowledgeable of reservation procedures, including group blocks, central reservations system, property management system, etc.
- Ability to assist and backup front desk, including checking a guest in or out of the hotel
- Knowledgeable in billing and credit policies and procedures
- Processing incoming and outgoing mail and other correspondence, preparing sales kits and presentation folders
- Compiling weekly and monthly reports as required by the Director of Sales
- Sales Operation
- Preparing sales contracts and proposals, maintaining accurate sales files, preparing and distributing correspondence to clients within hotel staff, and maintaining trace system
- Coordinating rooming lists with the front desk team members
- Knowledgeable of and follow through on all policies including deposit requirements, cut-off dates, comp rooms, meal guarantees, public space policy, room rates, etc.
- Maintaining office supplies and inventorying collateral materials
- Conducting both scheduled and unscheduled site inspections
- Performing telemarketing calls as assigned
- Conducting effective sales calls in accordance with assigned direct solicitation goals
- Monitoring and maintaining meeting room schedule of events
- Marketing/Business Planning
- Contributing to the achievement of department objectives as communicated by the Director of Sales/General Manager
- Compiling all weekly and monthly reports accurately and timely
- Effectively conducting market research, market segment tracking, and competition analysis as directed by the Director of Sales/General Manage
- Contributing to the creation and implementation of the day action plans
- Community Relations
- Maintaining communication with competitive hotels, Convention & Visitors Bureaus, and Chamber of Commerce as directed by the Direct of Sales.
- Participating in community activities, employee activities, and guest events as directed by the Director of Sales
- Human Resources Management
- Treating peers and supervisors with respect and maintaining a positive work environment. Supporting and promoting teamwork and setting a positive example
- Continually supporting and promoting Quality Oil Company's Core Ideology, history, culture, and growth
- Participating in relevant orientation programs, service skills training, telemarketing courses, etc. Taking responsibility for own training and career development.
- Attending and actively contributing in weekly sales meetings
- Inter-Departmental Relations
- Coordinating and maintaining effective relations with other department in the hotel to promote excellent guest service
- Is aware of all departments' roles and responsibilities. Coordinating with other departments on joint tasks as they relate to sales, particularly the front office.
- Prior sales and/or administrative experience is preferred
- Prior hospitality experience is a plus
- Strong initiative and work ethic
- Strong multitasking and organizational skills
- Punctual , reliable, and regular attendance
- Strong attention to detail
- Customer-service oriented
- Ability to work in a fast-paced environment
- Excellent communication skills – verbal and written
- Excellent interpersonal skills
- Excellent time and project management skills
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Description
Sales Coordinator111 Hampton Woods Ln.
Raleigh, NC 27607
Position Summary
The Sales Coordinator is responsible for administrative support and client service coordination for the sales department and for development, solicitation, and maintenance of accounts as determined by the Director of Sales.
Responsibilities
