Operations Manager - Elkhorn, United States - Walworth County
Description
An Equal Opportunity Employer
Position Summary:
Are you a self-motivated individual with experience working in a 911 Communications Dispatch Center? If you enjoy a new challenge, the Walworth County Sheriff's Office is seeking applicants for the position of Operations Manager.
This position is responsible for leading and managing the day-to-day operations of a multi-jurisdictional communications center serving a population of approximately 106,000 and over 30 police, fire, and EMS agencies throughout Walworth County.
This position has authority for decision-making related to operational and disciplinary actions as necessary and reports directly to the Captain of Communications and Emergency Management.
Hours of Work:
This position is normally Monday - Friday with weekends off, but must be able to adjust schedule to work outside normal hours, including weekends, overnights, and holidays for pre-planned or emergency events.
Direct Reports:
The Operations Manager will supervise three shift supervisors that each work one of our three shifts on a rotating schedule and a Training & Quality Assurance Manager that normally works Monday - Friday.
Essential Duties and Responsibilities:
- The duties and responsibilities of this position include, but are not limited to:
- Foster a positive organizational culture through behavior, demeanor, and example.
- Lead and manage the daily dispatch operations of the communications center directly and through the dispatch supervisors and shift IC's according to policies, procedures, and regulations.
- Use initiative and sound judgment according to procedural guidelines when making decisions.
- Provide coaching, leadership, and mentorship to the dispatch supervisors.
- Provide guidance to Training & Quality Assurance Manager in coordinating training, certification, recertification, and development of Communications Center personnel including new employees, shortterm, and longterm training needs.
- Collaborate with other Sheriff's Office divisions, County departments, and municipal agencies to further the Sheriff's Office
- One Team, One Mission philosophy.
- Oversee and maintain the division schedule, authorizing and covering leave to ensure proper shift coverage, including overtime.
- Monitor and forecast trends in dispatch and industry operations, developments, and needs. Make recommendations for improvements or changes.
- Work closely with Human Resources and Captain to recruit, retain, evaluate, and as needed administer discipline to employees.
- Investigate and document instances of complaints, errors, and misconduct. Recommend proper course of action to correct.
- Coordinate public education and public relation appearances.
- Anticipate budgetary needs and provide information to Captain for budgetary preparation.
- Oversee Emergency Medical Dispatch (EMD) program with Medical Director and EMD Coordinator.
- Attend trainings to develop additional skills and knowledge.
- Respond to emergencies during off time, arising from inclement weather, equipment failure, personnel issues, or other natural or manmade incidents.
- Maintain the skills and certifications needed to perform the duties of a communications officer.
- Provide radio console coverage as needed during emergency situations and staffing shortages.
- May be assigned to act as the division commander in the absence of the Captain, as needed.
Qualifications:
- High school diploma with three to five years of experience as manager, supervisor, or current communications training officer in a medium to large multi jurisdiction and multi discipline public safety communications center. A bachelor's degree in Emergency Management, Public Administration, Criminal Justice, Business Management, or related field is preferred. Valid driver's license with an acceptable driving record required.
Knowledge, Skills & Abilities
- Strong leadership skills.
- Skills in communicating and interacting with others verbally and in writing.
- Ability to develop and effectively present ideas and concepts verbally and in writing.
- Ability to work independently or as a part of a team.
- Ability to develop, understand, interpret and communicate policy and procedures.
- Ability to maintain composure and make decisions in both normal and emergency conditions using diplomacy, fairness, understanding, and sound judgment.
- Proven experience in planning, organizing, and directing the activities of a public safety communications center staff in a complex and fast changing environment desired.
- Experience with ProPhoenix Computer Aided Dispatch (CAD)/Records Management Software (RMS) systems, Zetron and Harris Symphony Radio Consoles, Solacom 911 Systems, Phoenix G2 Station Alerting systems desired.
- APCO Public Safety Telecommunicator
- APCO Emergency Medical Dispatch
- Wisconsin Basic TIME Certification
- APCO Communications Training Officer (CTO)
- APCO Communications Center Supervisor
- APCO Quality Assuranc
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