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    Product Specific Engineer - Chicago, United States - Apex Systems

    Apex Systems
    Apex Systems Chicago, United States

    2 weeks ago

    Apex Systems background
    Technology / Internet
    Description
    Job#:

    Job Description:

    Citrix Engineer
    Schedule: Monday - Friday (8AM-5PM CST)
    Work Model: Hybrid
    Role Overview:
    • Support Engineering and Operations of Citrix VDI and W365 virtualization environments
    • Lead and participate on engineering projects on VDI Team
    Qualifications (must haves):
    • 10+ years of progressive experience designing, implementing, and managing Citrix solutions
    • Strong troubleshooting and analytical skills
    • Experience operating with minimal supervision while using experience and judgement to plan and accomplish goals

    Specific Remote Access Administration including:
    • XenDesktop
    • XenApp
    • NetScaler
    • Windows 365
    • Nutanix
    • Security
    • Advanced knowledge of Citrix supporting technologies
    • Active Directory
    • SAML
    • Networking
    • Azure
    • Firewall
    • SCCM / Intune

    Daily Tasks:
    • Engineering Projects
    • Environment review and maintenance
    • Team meetings
    • Audits
    Responsibilities:
    • Support Engineering and Operations of Citrix VDI and W365 Cloud Desktop
    • Create, manage and maintain standard Virtual Gold Images and templates
    • Perform technical support, troubleshooting and problem resolution including and not limited to operating system issues fixing and reinstallations, Software image installations, End users data backup and restore, Client computing applications installations and issue resolution
    • Oversight of group policy including review of existing policies and proposed changes to ensure on its functionality.
    • Perform Xen Desktop/APP administration to support the development environment.
    • Work with other team members (VDI, End User Computing, Network, Storage, Application) to resolve issues quickly and put measures in place to mitigate reoccurrences.
    • Provide production support, project work, and level three incident and problem management for all virtual desktop devices.
    • Deliver proactive actions to maintain high level of customer satisfaction
    • Support Risk, Controls, and DR activities in the VDI environment
    • Support and participate in VDI template creation and application packaging
    • Maintain ongoing communications with support teams regarding application issue resolution
    • Ensure correct installation, configuration, use and maintenance of products, applications, and tools
    • Assist with administration of Virtual/Desktop/Laptop Management servers and infrastructure applications including VDI, patch management, encryption technologies Anti-virus, incident/Request management, etc.
    • Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
    • Follow daily operations in the IT Service Management & End User Support areas to ensure continuity of work


    EEO Employer
    Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at

    EEO Employer

    Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

    Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Product Specific Engineer
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