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    Health and Crisis Prevention Services - Raleigh, United States - Wake County Public Schools

    Wake County Public Schools
    Wake County Public Schools Raleigh, United States

    2 weeks ago

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    Description

    POSITION TITLE (Oracle title)

    HEALTH SERVICES TECHNICIAN

    WORKING TITLE

    Health Services Technician

    SCHOOL/DEPARTMENT

    Health and Crisis Prevention Services

    LOCATION

    Health and Crisis Prevention Services

    PAY GRADE

    Grade 20

    FLSA STATUS

    ☐ Exempt

    ☒ Nonexempt

    ELIGIBILITY FOR EMPLOYMENT CONTRACT

    ☐ Yes

    ☒ No

    REPORTS TO (Oracle title)

    Health Services Director

    SUPERVISES

    None

    WORK WEEK SCHEDULE

    Monday-Friday (occasional evenings and weekends)

    ☐ Position NOT eligible for Telework

    ☒ Position available for Hybrid Telework workweek

    ☐ Position available for Full Telework workweek

    WORK HOURS

    8 hours/day; start & end time varies

    NUMBER OF MONTHS PER YEAR

    12 months

    POSITION PURPOSE:

    Responsible for support and implementation of protocols and procedures for Health & Crisis Prevention Services. Provides school health information and data collection support to schools, HS Support Center, School Nurse Specialist, and Health Services Director. Uses independent judgment to resolve problems. Serves as a resource in collecting data pertaining to areas of compliance, student health, student records, and Board of Education (BOE), federal, state, and local policies and laws. Assist in interpreting health and compliance data, maintains, and ensures accountability and compliance with BOE, federal, state, and local guidelines. Monitors processes for collecting, entering, and maintaining correspondences, statements, forms, and other materials as requested by Health & Crisis Prevention Services and determined by BOE, federal, state, and local guidelines.

    MINIMUM QUALIFICATIONS:

    KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

    • Considerable knowledge of Microsoft Office, specifically, Microsoft Word, Excel, Access, and PowerPoint; Google Apps; working knowledge of database systems and spreadsheets with the ability to analyze and organize data;
    • Strong organizational and record-keeping skills;
    • Excellent organizational skills;
    • Ability to meet departmental deadlines;
    • Ability to minimize errors with attention to detail;
    • Ability to effectively organize and maintain records;
    • Ability to maintain confidentiality
    • Ability to exercise independent judgment and initiative in completing work assignments and determine when to refer situations to supervisor;
    • Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
    • Ability to establish and maintain effective working relationships with school system staff, staff members of external funding agencies, and the community.

    EDUCATION, TRAINING, AND EXPERIENCE

    • High school diploma or equivalent; AND
    • Three years of experience in clerical and office-based customer service.

    CERTIFICATION AND LICENSE REQUIREMENTS

    • None

    PREFERRED QUALIFICATIONS:

    • Two years of post-secondary coursework in a related field;
    • Experience collecting data;
    • Experience working within a school environment.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    1. Researches, collects, compiles, and disseminates Health & Crisis Prevention Services information/data.
    2. Responsible for maintaining Health & Crisis Prevention Services records as relates to health; monitors documentation, as necessary; reviews documents for accuracy and consistency.
    3. Reviews medication administration processes, documentation and other associated Health & Crisis Prevention Services documentation as needed.
    4. Prepares, schedules, and notifies designated staff regarding training requirements to maintain compliance with federal, state, and local guidelines; maintains computerized records for attendance of Health Services trainings.
    5. Reviews data coordination for Health Services by selecting, summarizing, analyzing, and reviewing data for accuracy to maintain standard, custom, and confidential reports, as needed/requested.
    6. Reviews and supports processes related to the functions of Health Services to maintain compliance with federal, state, and local guidelines; assist in maintaining files to be used in audits.
    7. Provides office support for the Health Services team such as word processing, maintaining spreadsheets, filing, mail pickup, correspondence, and call routing.
    8. Participates in professional development, as recommended.
    9. Performs other related duties, as assigned.

    WORKING CONDITIONS:

    PHYSICAL ENVIRONMENT

    Must be able to use a variety of district approved digital resources, office equipment, and classroom tools such as computers, scanners, fax machines, and copiers. Must be able to communicate effectively. At times requires the ability to lift, carry, push, pull, or otherwise move objects up to 10 pounds. Due to the amount of time spent standing and/or walking, physical requirements are consistent with those for sedentary work.

    WORK ENVIRONMENT

    Must be able to work in an office environment and come into direct contact with school system staff, students, staff members of external funding agencies, and the community.

    EFFECTIVE DATE: 4/2023

    DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills that may be required of the employees assigned to this position. This description may be revised by the supervisor, with HR review and approval, at any time.


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