Application Support Engineer - Oaks, United States - Coforge

Coforge Oaks, United States

3 weeks ago

Technology / Internet

Description

Role: Windows/Linux Application support

Location: Oaks, PA

Experience Required: 9+ years

Key Skills: Application support, Windows/Linux, Dynatrace, Disaster Recovery, ITIL.

Mode of Hire: Full Time

We at Coforge are seeking Windows/Linux Application support with following skillset :-

• Should Have 7+ years of experience in Windows/Linux Application support as part Service Management

• Provide level 1 & 2 support for US clients.

• Manage software upgrades and releases.

• Collaborating with cross-functional teams to ensure smooth operations and adherence to SLAs.

• Troubleshooting issues related to application performance, availability, and latency.

• Developing and implementing monitoring strategies for new and existing applications.

• Participating in incident management processes to minimize downtime and restore services quickly.

• Providing technical support to internal and external customers via phone, email, and chat.

• Executes the Disaster Recovery Plans (both DR Exercise and actual disaster)

• Establishes cadence to manage our vendors closely.

• Monitoring and managing IT infrastructure using Dynatrace, including setting up alerts, dashboards, and custom objects.

• Acts as a liaison in creating Disaster Recovery documentation, Implementation Plans, Support Plans, Process Documentation Run Book, etc.

• Strong knowledge of monitoring tools such as Dynatrace, including administration, metrics, charts, alerts, custom objects, and troubleshooting.

• Familiarity with ITIL processes and best practices.

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