Metrology Lab Supervisor - Brookfield, United States - Calibration Laboratory, LLC

Calibration Laboratory, LLC
Calibration Laboratory, LLC
Verified Company
Brookfield, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

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Description

What We Are Looking For

Summary


The Metrology Supervisor is also responsible for coaching, resolving issues and serving as a link between subordinates and upper management.

They are able to guide and train employees by being well-versed in processes under the role's responsibility to ensure that laboratory operations are carried out productively so as to ensure profitability and sustainable growth.

This position also requires that the individual be well versed on the majority of the types of calibrations that the laboratory performs, including the understanding and enforcement of the quality management system's policies and procedures.

The Metrology Supervisor is also required to perform client calibrations onsite and maintain production levels determined by Management.


Reports to
The Metrology Supervisor reports to the Operations Manager.


Direct Reports

  • Associate Calibration Technicians
  • Calibration Technician I
  • Calibration Technician I
I

  • Calibration Technician I
II


Education/Work Experience Requirements and Skill Requirements

  • A minimum of 2 years working in a calibration laboratory with a strong management or supervisory skills
  • Must have a valid driver's license
  • Capable of lifting up to 50 pounds unassisted

Duties and Responsibilities (Customer Service)

  • Promptly address customer requests, inquiries and complaints taking actions as appropriate to satisfy the customer or resolve the issue
  • Set priorities based on customers' requirements and gives high priority to satisfying customers through listening, understanding and anticipating customer needs

Duties and Responsibilities (Production Control)

  • Establish and ensure calibration and repair production schedules, goals, and priorities are accomplished
  • Organize workflow and ensure that employees understand their duties or delegated tasks
  • Monitor employee productivity and provide constructive feedback and coaching
  • Pass on information from upper management to employees and vice versa
  • Participate in weekly production meetings with all supervisors, including; establishing agenda, querying production, or querying anomaly issues discovered
  • Field and initiate customer complaints
  • Notify customers of any delays or major deviations in the performance or Turn-AroundTime of inhouse calibrations
  • Perform equipment checkout and checkin for calibration equipment that is issued to technicians for onsite jobs
  • Perform initial contract review process in the form of the customer's current SCS and submitted customer purchase orders
  • Ensure all laboratory spaces, workbenches, technician benches, kitchen areas are kept clean and tidy, including performing weekly cleaning inspections with the Quality and Metrology Managers
  • Ensure laboratory operations are supplied with consumables
  • Ensure that onsite service packets are complete and submitted within 48 hours of onsite job completion
  • Ensure that the laboratory has the capabilities to perform all onsite service requests
  • Ensure that company owned equipment scheduled for onsite calibration will not come due for calibration before or during the scheduled onsite job
  • Determine the technician resources (equipment requirements, number of technicians, assignment of lead technician, estimate the number of days to complete, etc.) for the onsite job
  • Oversee laboratory safety and ensures that the laboratory remains in compliance with all local, state and federal regulations; in cases where noncompliance is found, document the instances as well as how they were abated
  • Communicate and enforce laboratory safety rules to staff working in the lab
  • Ensure all users of the lab are wearing the appropriate personal protection equipment (PPE)
  • Communicate with vendors for general maintenance of laboratory support equipment such as HVAC, security, electrical, etc.
  • Maintain supply levels and orders, stores and distributes new supplies as required
  • Maintain all equipment in the respective department through cleanliness and reliability by routine preventive maintenance
  • Initiate calibration interval extension requests

Duties and Responsibilities (Quality Assurance)

  • Ensure staff awareness and enforcement of the company Quality Policy
  • Ensure Quality Checks are performed for inhouse and onsite service as directed by the Quality Manager
  • Possess a high level of understanding of the Quality Management System's policies, procedures, including training and enforcement to all staff members
  • Perform or delegate quality checks and onsite and inhouse calibration witnessing, including documentation of these activities
  • Implement good laboratory practices and ensure that they are followed, including maintaining adequate cleanliness and good housekeeping
  • Identify, document, and implement servicerelated opportunities for improvement
  • Assist with database maintenance of Make/Model, CPM Datasheet approval and consensus decision making with other supervisors on
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