Workplace Ambassador - Chicago, United States - JLL

JLL

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

JLL supports the Whole You, personally and professionally.

What this job involves

The Workplace Ambassador provides personalized, creative solutions for individual requests and are a positive representation of JLL and client brands and values. In this role, your focus will be welcoming guests into the client office, knowledgeable about the venue and the surrounding area, as the liaison for high quality service delivery.

Your day to day:

Front Lobby liaison**:
(Meet, Greet and Sign in) with a quality service the company represents
Ability to focus on all incoming Guest's, Visitors and Employee's with an outstanding professional, interpersonal, and hospitable greeting.
Guests / customers should be greeted while standing, offering accommodating and quality service. You are the reflection of the client you are representing.
Quality of service and hospitality is of the highest importance
Offer hospitality by letting the visitor / guest know the services you can assist with during their visit with the Corporation

(Ex:

restroom, beverage, reservations, directions, maps, golf courses, tee times, etc.)
Strive to make each person feel they have been treated with the most professional, warm and courteous welcome.
Lead the welcome, security, badging, and sign-in process according to JLL and client requirements.
Maintain an up-to-date building events calendar.
Reserve and manage (compliance / quality) collaborative spaces and conference / meeting / training rooms; reset collaborative spaces for next use, issue work tickets for maintenance requests and tech issues relating to the scope of services
Provide guidance and basic training to Client employees and contractors on the reservation systems

Event Planning
Ability to organize, market, and lead activities or events.

Coordinate events for collaboration (Example:
Dinner events, bus trips to ball games, amusement parks, etc.)
Maintain working relationships with in-house and local catering companies for services in the conference rooms or request by Client employees

Team Oriented

Must be team oriented and work closely with other concierges in continual negotiations with merchants, vendors, local businesses and businesses on discounts that can be offered to the client's working population and customers.

Organizational Skills:

Maintain and update calendar of events and welcome board for current up to date events that are taking place
Be familiar with all conference rooms. Provide current schedules of conference rooms and reserved room information, along with availability.
Maintain and update office playbook for your building. Work with other teammates to ensure play books and standard of service are symmetrical.

Ensure the common area immediately outside the front door and the areas around the reception area are well maintained and ready for guests.

Ensure all conference rooms in the immediate area are clean organized and ready for use.
Performs additional responsibilities as requested.
special's, current movies, plays at theaters.)

Assure the common area immediately outside the front door and the areas around the reception area are well maintained and ready for guests.

Assure all conference rooms in the immediate area are clean organized and ready for use.
Performs additional responsibilities as requested.

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.

And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.